Operations Specialist Gas operations

WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies, with the operational expertise and financial resources to serve the Midwest's energy needs safely, reliably and responsibly. Our subsidiaries focus on reliable service, customer satisfaction and shareholder value. Together, we provide energy services to more than 4.5 million customers in Wisconsin, Illinois, Michigan and Minnesota. Our combined assets allow operating efficiencies across 70,600 miles of electric distribution lines, 50,700 miles of natural gas distribution and transmission lines, and 7,100 megawatts of reliable power plant capacity. Our family of companies is committed to delivering world-class reliability and the very best customer care anywhere. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. Job Summary The Operations Specialist is responsible for performing a variety of tasks to support field operations within an office setting. The various tasks may include but are not limited to, monitoring compliance workloads, analyzing data and utilizing reports, creating work orders, requesting permits, fielding calls from customers and field employees, and providing daily support to company and contracted field employees. The Operations Specialist will have knowledge of commonly used concepts, practices, and procedures within a particular area, works under minimal supervision and relies on experience and judgment to plan and accomplish tasks.Job Responsibilities

• Works across the company functionally to meet internal and external customer needs to help support field operations
• Support operations and capital workloads and projects within an office setting: o Monitoring workloads to satisfy customer service requests and compliance requirements

o Analyzing data and forecasting o Supporting Service (above ground) and Distribution (below ground) workloads o Creating work orders and assigning to field personnel o Requesting permits o Updating of company systems o Direct line of support to field personnel o Coordinating with shop management

• Navigates and utilize various customer information and operational systems to input, update, and change customer or system related information
• Performs a variety of tasks and assists shop management to complete multiple assignments, projects and campaignsMinimum Qualifications
• 5 + years – Standard computer applications (Word, Excel, PowerPoint, etc.)
• 5 + years – Identifying and implementing solutions to problems
• High School Diploma, HSED or GEDPreferred Qualifications
• Proficient in Open-cIS, PCAD Dispatch and MAXIMO
• Experience in creating and assigning work orders
• Ability to provide excellent customer service
• Exceptional communication skills
• Ability to multitask
• Self-motivated but also works well within a team