Client Transition Director

Job Description

Job Description

Description:

Westward360 is looking to add a Client Transition Director to join our growing team. If you’re an organized, strategic project manager who thrives in a fast-paced environment and enjoys building processes that drive success, this could be the perfect opportunity for you.

Westward360 is a leader in the Property Management industry, with locations across the map. We manage condo, townhome, and homeowner associations, as well as provide rental management services to multi-family, single-unit, and co-op properties. Our growth strategy includes both organic expansion and acquisitions, and we’re looking for someone to help us ensure a seamless experience for every new client that joins the Westward360 family.

What we offer:

• Compensation range of $75,000 - $85,000
• Monthly cell phone stipend
• Hybrid, Remote (with some national travel)
• Medical/Dental/Vision insurance
• Front loaded PTO
• 401k - Company match up to 4%
• Long and short term disability at no cost to employee
• Continuing education + licensing compensation

What you’ll do:

• Lead and manage all aspects of client transitions, including new acquisitions, new business onboardings, and client offboardings.
• Oversee timelines, deliverables, and communication across internal departments and external partners to ensure smooth, consistent transitions.
• Collaborate with internal functional leads—including Owner Services, Accounting, Leasing, and Maintenance—as well as acquired company leadership and client boards.
• Develop and refine transition playbooks and checklists to create a standardized, scalable process.
• Coordinate the transfer of accounts, staff, leases, financials, and technology systems for new acquisitions or client onboarding.
• Serve as the central point of contact for data collection, ensuring teams meet deadlines and deliverables leading up to go-live.
• Partner with Leasing and Compliance teams to confirm proper licensing and registrations are maintained.
• Identify risks, troubleshoot issues, and escalate concerns to leadership when needed.
• Deliver regular progress reports and updates to leadership, highlighting milestones, challenges, and action plans.

What you’ll need:

• Bachelor’s degree in Business, Finance, or a related field (advanced degree a plus).
• 3+ years of project management, client transition, or consulting experience.
• Experience coordinating complex, cross-functional projects—M&A integration experience strongly preferred.
• Strong organizational skills and ability to manage multiple initiatives simultaneously.
• Excellent communication and relationship-building skills with both internal teams and clients.
• A strategic mindset with the ability to operate at both the 30,000-foot level and on the ground to solve complex integration challenges.
• High emotional intelligence and professionalism under pressure.

About Westward360:

Westward360 is dedicated to providing exceptional community management, rental management and brokerage services. Serving multiple markets throughout the United States, we have the systems, strategies, and expertise to meet the specialized needs of even the most demanding client. With more than 50,000 homes under management, we’re your all-in-one real estate solution.

*Disability Notice: Disclosure is divulging or giving out personal information about a disability. It is important for the employee to provide information about the nature of the disability, the limitations involved, and how the disability affects the ability to learn and /or perform the job effectively. The employer has a right to know if a disability is involved when an employee asks for accommodations. Deciding if, when, and how to share disability-related information with a prospective or current employer can be overwhelming but we ask to please request a required accommodation prior to your first date of work. *Please note, a doctor's note may be requested by Human Resources, depending on the accommodation being requested, on a case-by-case basis.