Service Desk Specialist

Service Desk Specialist

Location: 1901 Chestnut Ave Glenview, Illinois, 60025 United States

Category: Information Technology

Date Needed by: 6/16/2025

Primary Duties and Responsibilities:

You bring the motivation, teamwork, and integrity and we will provide the collaborative culture, professional development, and respect you deserve. And if you are good at what you do, you will have a career at Wespath Benefits and Investments. Join our team in Information Technology - and, if you like, teams such as our DEI Council or our Green Team on environmental sustainability - and make an impact through your work!

Wespath is an Equal Opportunity Employer that is committed to a diverse and inclusive company culture and does not discriminate against applicants and employees because of disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

Wespath, recognized as a 2017-2024 Chicago's Best and Brightest Companies to Work For® and a 2018-2024 National Best and Brightest Companies to Work For®, has an opportunity for a Service Desk Specialist that that works as a part of a service desk team responsible for the analysis and resolution of employee requests.

More specifically, as a Service Desk Specialist you will be responsible for:

• Level 1 incident management - The first point of contact and troubleshooting for all employee software, technology, and network connectivity. This includes capturing and documenting the incident in an IT Service Management application.
• Support escalation - provide exceptional customer service while responding to new customer incidents and requests, tracking all information in a ticketing system, responding to service level agreements, escalations, and working to follow all service desk processes for incidents, requests, and other areas.
• Work with management to provide service improvement of our service desk processes and knowledge base.
• Asset management of IT-related inventory.
• Onboarding and offboarding users.

Service Desk Specialist Benefits:

• Medical, dental, vision and well-being benefits from our HealthFlex Exchange on day one.
• 8% employer contribution to retirement plan with an additional match up to 2% on day one.
• 17 days of PTO + 12 paid holidays.
• The compensation range for this position is $53,000 - $59,000 with a bonus opportunity and customary benefits. Final compensation will be set based on the hired applicant's qualifications (education, training, and/or experience related to this role), and as such, may fall outside the range shown.

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Minimum Requirements/Qualifications:

• High school diploma.
• Basic technical problem-solving skills.
• Ability to work a flexible schedule including nights and weekend on-call schedules.

Preferred Qualifications:

• Experience configuring and setting up devices and computers.
• Knowledge of Windows and Mac Operating Systems, working knowledge of Microsoft Office (Word, PowerPoint & Excel).