Housekeeping Supervisor
Perched in Chicago's iconic Gold Coast, Park Hyatt Chicago is a Forbes Four-Star sanctuary where design, art, and world-class service converge. With sweeping views of Lake Michigan, our hotel redefines understated luxury-offering bespoke experiences rooted in discretion, personalization, and grace. At Park Hyatt , we believe in the power of presence. In every moment of arrival, every act of care, and every fond farewell, our colleagues shape unforgettable guest journeys. The Front Office is the heartbeat of that promise-serving as the first impression and lasting memory for every guest. THE ROLE
Park Hyatt Chicago is seeking an experienced and passionate Housekeeping Supervisor to join our esteemed team. In this leadership role, you will ensure the highest standards of cleanliness, organization, and presentation throughout our guest rooms and public spaces-reflecting the elegance and sophistication synonymous with our brand. You will lead and inspire the housekeeping team, oversee daily operations, and conduct detailed inspections to maintain Forbes-rated service standards. Collaborating closely with departments such as Front Office and Engineering, you will help deliver a seamless and elevated guest experience. Your commitment to excellence, efficiency, and discretion will be key in upholding Park Hyatt 's legacy of luxury hospitality. Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience. WAGE INFORMATION: The starting hourly rate for this position is $27.75 . This reflects the competitive compensation expected at Park Hyatt Chicago . Actual pay will be commensurate with experience. This position is also eligible to earn overtime and premium pay under certain circumstances. WE ARE EVOLVING THE FUTURE OF THE HOSPITALITY INDUSTRY: Hyatt is a global leader in the hospitality industry connecting the world through care. We provide more human, more authentic and more meaningful experiences to our colleagues and guests in our hotel locations spanning across 69 countries. As people who care, we believe in making a positive impact and providing resources so our people can be their best. Because when our people are at their best, we can provide the best experiences for our guests. WE'RE OPENING DOORS FOR ALL: No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development. "CARE CONNECTS US" IS OUR GUIDING PRINCIPLE: It's the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. It's how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together. BENEFITS:
- Health Insurance Eligibility: Available after 30 days of employment.
- 401(k) Eligibility: Available after 30 days of employment.
- 401(k) Matching Contribution: Eligible after 1 year of employment (limited match).
- Monthly Fitness Membership Reimbursement: Available up to a specified limit.
- Qualified Parking & Transportation Tax Exemption: Subject to eligibility.
- Paid Time Off & Holidays: Provided according to company policy.
- Discounted Colleague Rate Room Nights: Available based on room availability.
- Complimentary Room Nights: Offered based on availability.
- Complimentary Meals: Available in the colleague dining room.
- On-Site Bike Rack: Provided for colleague use.
- Supervisory Experience: Minimum of 2 years in a leadership role within a luxury housekeeping environment.
- Labor Environment: Proven ability to work effectively in both unionized and non-union settings.
- Team Leadership: Strong leadership skills with a demonstrated ability to coach, motivate, and develop a diverse team.
- Guest Relations: Exceptional communication and interpersonal skills with a strong focus on delivering outstanding guest service.
- Operational Excellence: Highly organized and detail-oriented, with the ability to manage multiple priorities in a dynamic, fast-paced setting.
- Technical Knowledge: Proficient in the use of cleaning equipment, chemicals, and best practices specific to luxury hospitality standards.
- Quality Standards: Consistent commitment to maintaining the highest levels of cleanliness, presentation, and overall room readiness.
- Physical Capability: Able to regularly lift, push, and pull moderate weights as part of daily operations.
- Shift Stamina: Ability to stand and remain physically active throughout an 8-hour shift.
- Schedule Flexibility: Willingness to work varied hours, including evenings, weekends, and holidays as needed.
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