Scheduling Coordinator

Work Environment

The role operates Monday through Friday from 10:30 AM to 7:00 PM in a brand-new office in Naperville. The environment features a modern, pit-style layout with great energy on the floor. Amenities include a coffee shop, a convenience store, and a well-equipped kitchen area with a coffee machine.

We're looking for a reliable and organized Scheduling Coordinator to help support our customers and technicians by making sure appointments are scheduled quickly and correctly. In this role, you'll be the person who connects customers with the right technician and helps keep our service process running smoothly.

What You'll Do

• Call customers to set up service appointments after a claim is created.

• Schedule appointments in our system (Oracle) and assign them to the right technician based on location, skills, and availability.

• Confirm important details like the customer's address, phone number, and any information the technician needs before arriving.

• Reach out to customers within one hour of their claim being created to get their appointment scheduled.

• If our in-house team can't meet the timeline, you'll assign the job to one of our trusted third-party contractors so the customer still gets fast service.

Why This Role Matters

You'll play a big part in making sure customers get quick, reliable service. Your work helps reduce missed appointments, keeps jobs organized, and improves the overall customer experience.

Qualifications:

• 1-3 years of experience in customer service.

• Proficiency in scheduling and coordinating.

• Competency in Microsoft Office.

• Experience with inbound calls.

Additional Skills & Qualifications

• Experience with Oracle is a plus.

• Experience in utilities such as HVAC, EMS (Ambulance, 9-11 Dispatchers, Police Dispatchers), dispatching.

• Ability to communicate effectively both verbally and in writing.

• Strong problem-solving skills and the ability to learn on the fly.

• Organizational agility and the ability to manage processes efficiently.

Job Type & Location

This is a Permanent position based out of Warrenville, IL.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Warrenville,IL.

Application Deadline

This position is anticipated to close on Apr 14, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.