Learning Experience Facilitator

Job Description

Complete an 8-week certification program to become fully certified in GM Onboarding and Above-Property Operator programs

Facilitate monthly VILT sessions, approximately 20 weeklong sessions annually

Deliver engaging, high-quality virtual learning across GM onboarding and Franchise P&L initiatives

Collaborate with SMEs to ensure content accuracy and consistent delivery

Act as the primary learner contact during virtual sessions; reinforce takeaways and connect content across presenters

Draft and manage program email communications (pre-work, reminders, follow-ups)

Manage shared inbox inquiries related to People & Learning onboarding

Audit, update, and maintain sessions in My Learning (Saba Cloud)

Mark completions, manage scheduling exceptions, summarize session surveys

Participate in APH team planning meetings and support program consistency

Assist with virtual administration tasks, scheduling, roster updates, and learner tracking

Update programs and documents as content evolves (brand standards, QA updates, waivers discussions, etc.)

Use Microsoft Suite + learner engagement tools (Kahoot) to support facilitation

Support team capacity by managing virtual sessions during peak periods

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Experience facilitating virtual instructor-led training (ViLT)

Background in learning, onboarding, leadership development, or training delivery

Strong verbal and written communication skills

Highly organized, detail-oriented, and able to manage multiple priorities independently

Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Teams) and tools like Microsoft Forms, Kahoot

Ability to work in a fully remote environment

Strong interpersonal skills; ability to connect with learners globally

Ability to troubleshoot issues, learn program content/policies, and serve as a point of escalation

Experience working with LMS platforms (Saba/My Learning preferred)

Hospitality background Prior Hyatt experience (GM, AGM, on-property Director)

Hospitality knowledge or experience with hotel onboarding programs

Familiarity with Hyatt systems: My Learning (Saba), HyattConnect, Colleague Advantage, HyattPrO, BOB, HySat, ThoughtSpot, HotSOS, Envision, Koddi, Glasswing

Experience coordinating learning programs or managing communications

Experience as a certified trainer or onboarding lead at a hotel

Comfort proofing content and managing communications where English may be a second language