Housekeeping Supervisor

Job Description

Job Description

Housekeeping Supervisor

Reports to: AGM/General Manager

Department: Rooms

WHO WE ARE

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest.  The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management.  With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

BENEFITS

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.

JOB DESCRIPTION

The purpose of the Housekeeping Supervisor position at Hyatt House Oak Brook is to provide world-class service to all guests. The Housekeeping Supervisor will train and supervise the operations of the Housekeeping department to ensure superior customer service, a safe environment, and quality service. The role aims to achieve maximum guest satisfaction, protect hotel assets, and minimize expenses while maintaining the cleanliness and sanitation of guest rooms and public areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Shift Flexibility: The Housekeeping Supervisor must be flexible to fill shifts as needed based on business demands, including weekends and holidays.
• Supervision & Inspections: Supervise and inspect the daily cleaning of guest rooms, public areas, and back-of-house areas to ensure high standards of cleanliness and sanitation.
• Special Projects: Oversee and supervise rotational and special cleaning projects.
• Guest Satisfaction: Respond to guest requests, concerns, and problems promptly to ensure guest satisfaction.
• Open-Door Policy: Maintain an open-door policy to address immediate questions or concerns from team members.
• Compliance & Standards: Ensure compliance with accident/loss prevention programs, standard operating procedures (SOPs), and health/sanitation standards to maintain a high level of cleanliness and guest satisfaction.
• Maintenance Coordination: Refer and follow up on maintenance issues with engineering to protect hotel assets, ensure a safe environment for guests and employees, and maintain/improve guest satisfaction.
• Team Morale: Foster a cooperative working environment to maximize employee morale and productivity.
• Lost & Found: Log lost and found items and respond to inquiries to ensure proper controls and guest satisfaction.
• Special Projects & Meetings: Perform special projects as assigned, participate in hotel committees, and attend weekly Group Resume and leadership meetings in the absence of the Housekeeping Manager.
• Departmental Communication: Maintain continuous open communication with the front office and maintenance departments.
• Personal Appearance: Ensure that all team members maintain a high standard of personal appearance and proper uniform within the department.
• Security & Safety: Maintain security for guests and property by ensuring room doors are locked. Always follow safety and security protocols.
• Incident Reporting: Write up guest incident reports as needed and report suspicious activity of guests, visitors, or staff.
• Regulatory Compliance: Perform duties in accordance with Safety and Security Policies, OSHA, and Blood Borne Pathogens regulations.
• Physical Demands: Be physically able to use a computer, printer, phones, and basic office supplies. Occasional lifting of supplies up to 50 lbs., with standing, and walking required throughout the day. Tasks also include reaching, pushing, pulling, twisting, bending, and crouching.
• Work Environment: The role involves overseeing the daily housekeeping operations and ensuring a high standard of cleanliness in both guest rooms and public areas. The supervisor plays a key role in maintaining employee morale, guest satisfaction, with constant interruptions and the safety of hotel assets.

QUALIFICATIONS

• Education: High School Diploma, GED, or equivalent years of relevant work experience required.
• Experience: Previous Housekeeping or hotel experience required, with thorough knowledge of the housekeeping field.
• Skills: Requires strong supervision/management skills, excellent vision for constant walkthrough checks and report analysis, and proficiency in organizational and customer service skills.
• Computer Skills: Prior experience with windows-based software preferred.
• Interpersonal Skills: Friendly demeanor with excellent communication skills, able to work well with team members and guests.