Engagement Director (Remote - US/Canada)

Job Description

Job Description

Engagement Director

Passion Driven. Purpose Guided. Our People Make the Difference.

Why Neocol?

Neocol helps the world's most innovative subscription companies solve their most pressing initiatives to ignite subscription performance. As the largest pure-play Salesforce Summit Partner specifically dedicated to the subscription economy, Neocol has created repeatable playbooks and assets that empower transformation at the highest level.

Day in the Life of an Engagement Director

Engagement Directors are senior members of the Customer Success team who offer expertise and guidance throughout our sales and delivery cycles. They work to ensure our clients realize real business value from Neocol solutions.

Duties include working directly with our prospects and clients, analyzing and advising on business strategy and proposing optimal solutions throughout sales and delivery cycles.

Key responsibilities include:

• Become Trusted Advisor - build a long-term, profitable partnership with our clients to ensure key business objectives are met with quantifiable outcomes.
• Project Execution Oversight - Work with the Project Manager to guide and control solution delivery activities across clients and delivery teams.
• Designing and leading workshops alongside Solution Architects and Business Analysts.
• Analyzing project deliverables to ensure quality, alignment with program objectives, and overarching solution considerations
• Working across competencies to deliver on time, on budget programs
• Serve as escalation point, manage risk, and drive executive level steering committee conversations
• Account Management and Sales Support - Support existing and prospective clients to grow their business using Neocol capabilities and best practices.
• Support transition during sales to delivery handoffs, enabling project teams for success
• Work with Sales Directors and Solutions Consultants to define overall solution and resource plans to meet client needs
• Support development of commercial agreements such as SOWs and Change Orders.
• Work with Sales Directors and Client Partners to identify new business opportunities within assigned programs

Our Core Values in Action

• Collaboration : Across all key stakeholders (employees, partners, customers), it is essential that we work together, as a team, to drive value in every interaction and implementation.
• Creativity : We enjoy getting creative in the way we solution with our customers, work with our teammates, and drive value with our partners.
• Trust : It is important that Neocol operate in a fun, open, and ethical environment. Trust is key to our culture.
• Ownership : We are an environment focused on results and each individual has critical metrics that they are responsible for in order to help our customers and our organization.
• Passionate : Care about what you do, why you do it, and the impact that it has our customers, employees, and partners.

R equired Qualifications

• 7-10+ years of business consulting experience
• 5+ years of Salesforce consulting experience
• Account management and experience building client relationships
• Strong communication skills with business stakeholders
• Business process focused
• Conflict resolution
• Executive leadership understanding

Preferred Qualifications

• Billing Badge and Advanced Billing Specialist Badge
• Salesforce CPQ Certification
• Experience with Salesforce Revenue Cloud

A Foundation Built on a Solid Culture

• Ladies+ League
• DE&I Committee
• Neocol Cares
• Mentorship Opportunities:
• Neocol North Star Program
• Neocol Navigate Program

Compensation is More than Salary

• Fully remote workforce ensures that you have the tools you need to successfully perform your job and create a proper balance of work and personal life
• Employer match 401(k) plan
• Medical, vision & dental benefit offerings
• Adoption Assistance Program
• Flexible PTO
• $140/month for phone and internet reimbursement

Please note:

Neocol is an equal opportunity employer. Neocol does not discriminate against any employee or applicant because of race, religion, sex, sexual orientation, age, national origin, ancestry, disability, arrest or conviction record, marital status, military service or any other characteristic protected by applicable local, state or federal law and reasonably accommodates applicants and employees as required by applicable law.