Chief Operations Officer (49365)

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Salary Range $175,000.00 - $175,000.00 Salary/year

Position Type Full Time

Education Level Graduate Degree

Description

Position Summary:

WestCare Foundation is seeking a seasoned non-profit executive for our Chief Operations Officer (COO) position in the Midwest. The successful candidate will have demonstrated experience running non-profit organizations and will be looking for an opportunity to lead our Midwest operations. This currently includes non-profit agencies in Ohio, Wisconsin, Minnesota, Iowa, and Illinois. The ideal candidate will live in the Midwest and bring strong leadership experience, a deep commitment to community service, and a proven ability to build partnerships, secure resources, and inspire teams. As COO, you will be responsible for working with local Vice Presidents to advance our mission, oversee operations, and represent our organizations to donors, partners, and the public with integrity and passion.

Essential Job Functions

• Provide leadership to each of our Midwest Vice Presidents to enable them to achieve their goals and objectives.
• Work with the Vice Presidents and Executive Management to ensure the Operational Entities financial strength, determine areas of potential revenue growth and cost reduction, conduct contract evaluations, review results on an on-going basis and take corrective action to achieve the annual budget.
• Work in conjunction with the Vice Presidents, Executive Management, community partners and government agencies to discuss issues, coordinate activities, and resolve problems arising from the operational entities with the organization including: employment issues, service delivery issues, contract compliance issues, staffing requirement issues, budgeting and financial adjustment issues, legal and risk management issues, and operational regulatory issues. Work with the Vice Presidents to develop managers and department leaders to build a high performing team who will meet the organization's goals and program and fiscal objectives.
• Conduct annual performance reviews and ensure performance reviews are conducted on all Operational Entity staff.
• Lead and participate in planning and budgeting processes and be accountable for developing and implementing action plans to achieve annual objectives.
• Provide leadership and work collaboratively with Vice Presidents and staff to evaluate new opportunities and implement new programs and services that improve the organization's market position.
• Work with the Vice Presidents to lead and direct the establishment of Community Action Councils (CACs) in all assigned agencies and support ongoing leadership and management of existing CACs by Vice Presidents.
• Implement high standards of service for care, monitor quality and take corrective action to ensure accreditation and regulatory guidelines are met.
• Collaborate with colleagues and team members in providing strategic recommendations and advice.
• Be available, on-call, to respond to or direct emergency situations or crises response situations as they arise.
• Participate in and support WestCare Board Meetings, Board Committee Meetings, Community Action Council Meetings and other leadership meetings as required.
• Participate or serve as a member on state or national workgroups, think tanks, and leadership or policy organizations as a WestCare representative in order to both promote WestCare and to bring current state of the art programming into WestCare.
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of the WestCare Foundation.
• Performs other duties as assigned.

Qualifications

Essential Qualifications:

Certifications/Licensure

• Not applicable for this position.

Education

• Master’s Degree in a related field or comparable years of qualifying experience

Experience And Competencies

• Prior experience leading and managing complex operations at a senior executive management level.
• Knowledge of the goals, objectives, structure and operations of a multi-faceted organization.
• Ability to think strategically, conduct planning, anticipate future trends and consequences, perform complex tasks and to prioritize multiple projects.
• Knowledge of institutional policies and procedures, regulations and bylaws, and the legal environment in which they operate.
• Knowledge of institutional policies and procedures, regulations and bylaws, and the legal environment in which they operate.
• Ability to foster cooperative work environment.
• Strong interpersonal skills and the ability to effectively work with a wide range of individuals and constituencies in a diverse community.
• Strong analytical and critical thinking skills and the ability to analyze, summarize and effectively present data.
• Ability to make difficult decisions.
• Ability to understand multiple types of financial and legal documents.
• Ability to supervise middle management staff and hold subordinates accountable for organizational goals.
• Advanced verbal and written communication skills and the ability to present effectively to small and large groups.
• Ability to seek out new work projects and contribute ideas and efforts to the constant improvement of WestCare services.

Working Conditions

• Extensive travel throughout the Midwest and other meeting locations across WestCare, including overnight stays.
• Routine tasks are performed in an office setting or other business setting.
• Fast paced environment.
• Potential for high noise level at times.
• Some local and out of state travel.

A minimum of 40 hours per week are expected but significantly more hours will be required from time to time. Completion of job duties may require working before and after normal working hours.

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or without accommodation:

Physical Demands

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.
• The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

M Ental Demands

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.
• Requires the ability to work under stress and in emotionally charged settings.
• The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.

If you have questions about this posting, please contact [email protected]