Triage Engineer

Job Title: Triage Engineer

Location: Plano, TX- Onsite

The Triage Software Engineer will primarily be responsible for initial analysis and triage of defects before they are assigned to individual development teams for root cause and fix.

Responsibilities:

• Perform high level defect analysis to filter out environmental/ setup issues, IVI vs server-side issues and move the defects to correct queue (HU, Server, Tier1, Tier2 etc.) at the earliest
• Continuously monitor the defect dashboard, drive defect triage calls and work closely with PO, Eval & Development team members to clarify defects and track them to closure
• Create dashboards and reports for management and other stakeholders
• Provide summarization of key points and work with others to cut through ambiguity and bring issues to resolution

Skills Required:

• Great problem-solving skills, analytical, tools & development experience, and ability to evaluate and identify issues at a code level
• History of working with cross-functional teams to ensure successful product
• Must be a self-starter with excellent communication skills, attention to detail and a knack for solving problems creatively
• Able to work under pressure
• Experienced in Automotive Infotainment domain with exposure to embedded software development in C/C++/ Linux
• Knowledge of how to use JIRA, Confluence and Logs Analysis Tools
• High Level System Architecture Knowledge - SW Design, Sequence diagrams, APIs, error codes
• Conversant with Linux commands, utilities and basic Python scripting
• Experience in Agile and Scrum methodologies
• Ability to respond promptly, confidently, and effectively to unforeseen situations, such as unexpected questions, obstacles, or opportunities

Added Bonus:

Experience in designing, developing, and debugging software in a real-time embedded environment

Knowledge of how to read DLT logs, DLT-Viewer and how to apply filters in DLT logs