Customer Logistics Planner

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on X , Facebook , Instagram , YouTube , LinkedIn and Tik Tok .

Job Description

Are you passionate about orchestrating complex logistics that directly support patient health and global supply chain excellence? Join AbbVie's US Shipment Center of Excellence (CoE) in North Chicago or Madison, Wisconsin. Become part of an international, collaborative Logistics and Supply Chain team driven by innovation, learning, and continuous improvement.

As a Customer Logistics Planner (CLP) in the OUS (Outside US) Customer Logistics department, you will represent commercial affiliates and coordinate across key functions—including Quality Assurance, Global Technical Compliance, Global Label Management, Finance, Planning, and Franchise teams—to manage logistics activities for markets outside the United States. In this central role, your efforts will ensure seamless global supply chain operations and consistently deliver high standards of service at optimal cost.

Highlighted responsibilities

• Manage end-to-end order flow from SAP requisition through shipment departure, controlling process and stakeholder communication.
• Build and nurture relationships across affiliates, customers, logistics partners, and internal teams (finance, QA, planning).
• Create and maintain shipment documents for customs and payments, ensuring legal and procedural compliance.
• Monitor short-term demand changes, inventory levels, and resolve customer or order holds quickly and effectively.
• Maintain and control ERP system (SAP) parameters and master data, supporting accurate and cost-effective supply planning.
• Lead or support business reviews and regular cross-functional process meetings.
• Initiate and implement continuous improvement initiatives and innovative solutions for supply chain optimization.
• Act as process owner for key operational functions; lead/support projects as needed.
• Support audit processes and reporting, such as KPIs and other critical supply chain metrics.
• Collaborate with other AbbVie teams, including global colleagues in Zwolle (NL) & Dublin (IR).

Qualifications

• Bachelor’s or Master’s degree, preferably in Logistics, Supply Chain, Operations, or Business Management.
• Minimum 3 years relevant experience in a logistics/supply chain environment.
• ERP systems expertise, with SAP preferred.
• Strong team player with a focus on continuous improvement and results.
• Highly developed networking skills for building strong supply chain relationships.
• Excellent analytical skills for KPI and process analysis; strong organizational abilities.
• Outstanding written and verbal communication skills in English.
• Demonstrated problem-solving, negotiation, and conflict resolution skills.
• Proactive, persistent, and resilient in the face of challenges.
• Eligible to work in North Chicago, or Madison, Wisconsin.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

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