eCommerce Product Owner
- Shape a multi-year roadmap for digital commerce solutions in harmony with enterprise priorities and customer needs.
- Establish metrics and performance indicators to track digital program impact.
- Leverage customer feedback, behavioral analytics, and market research to pursue enhancements that advance experience-driven results.
- Investigate industry developments to fuel innovation and keep digital capabilities advancing.
- Serve as principal contact across technology, commercial, support, and marketing teams, as well as with partner organizations.
- Lead requirements definition, backlog refinement, and business case development, ensuring ongoing prioritization aligns with broader growth strategies.
- Integrate project planning with the Business division, coordinating with Program Management resources to align budgets and timelines towards shared outcomes.
- Take full accountability for the commerce platform, overseeing feature planning, implementation, and adoption—from conceptualization through launch.
- Engage cross-functionally with IT for seamless rollouts of new capabilities, advocating for technical enhancements that boost site performance and security.
- Guide UX/UI evolution and support data/process flows between online platforms and core backend business systems (like ERP, content, and product data management).
- Direct product development cycles using agile best practices, efficiently steering projects from inception to market.
- Monitor competitive activity and emerging solutions to inform platform strategy and maintain digital leadership.
- Administer vendor and agency collaborations to reinforce platform objectives and experiential quality.
- Oversee external design and technology partners to maximize user satisfaction and business alignment.
- Minimum of 10 years of progressive experience in Product Management, Marketing, eCommerce, or a related field.
- Bachelor’s degree in Business Administration, Marketing, Computer Science, Information Technology, or a related discipline required, or an equivalent combination of education and experience.
- Demonstrated initiative with a proactive, solutions-oriented approach to problem solving.
- Strong communication and follow-through skills with the ability to drive initiatives to completion.
- Highly organized and self-directed, with the ability to manage multiple priorities effectively.
- Data-driven mindset, using analytics and insights to inform decisions and improve business outcomes.
- Experience working with digital commerce platforms and their integrations with ERP and product information management (PIM) systems.
- Proficiency with B2B eCommerce platforms and supporting tools.
- Experience using data analytics tools to evaluate customer behavior and platform performance (e.g., Google Analytics).
- Proficiency with project management software (e.g., Jira, Trello, Asana).
- Strong Microsoft Office skills (Excel, PowerPoint, Word, Outlook) and experience working in a Windows environment.
- Experience working in agile project management environments.
- Advanced use of analytics to improve customer experience and digital performance.
- Understanding of IT infrastructure and basic security practices to support platform integrity and collaboration with IT teams.
- Experience optimizing integrations between eCommerce platforms and enterprise systems (ERP, PIM, etc.).
- Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety-sensitive roles.
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