Front Desk Assistant

Job Title: Front Desk Assistant

Location: Elmwood Park, IL

Compensation: $20 – $21 / hour (depending on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Industry: Healthcare –Patient Services

Work Schedule: Monday–Friday, 9:00am–5:00pm

About Our Client:

Our client is a growing healthcare organization that supports patients seeking treatment after injuries. They coordinate care with multiple providers, ensuring patients are guided smoothly through scheduling, follow-up, and communication between medical and legal teams.

Job Description:

Addison Group is hiring a Front Desk Assistant to join our client’s administrative team. This role manages the initial patient intake process, supports case managers, handles scheduling, and provides general front office support. The ideal candidate brings strong communication skills, the ability to multitask in a fast-paced environment, and prior experience in a medical office setting.

Key Responsibilities:

• Serve as the first line of communication by answering incoming calls and directing inquiries appropriately.
• Schedule and confirm patient appointments across multiple locations and maintain accurate calendars.
• Prepare daily documents, forms, and administrative materials needed for patient visits.
• Support case managers by assisting with scheduling, paperwork, and request processing.
• Maintain and update electronic patient records while ensuring confidentiality.
• Request and track medical documentation from provider offices as needed.
• Process record requests, including subpoenas and written inquiries for medical files and billing documents.
• Utilize Microsoft Office (Word, Excel, Outlook) to complete daily administrative tasks.

Qualifications:

Required:

• Experience working in a medical office, clinic, or front desk environment.
• Strong customer service background with comfort answering phones and supporting patients.
• Experience in a high-volume, fast-paced administrative setting.
• Proficiency with Microsoft Office applications.

Preferred:

• Bilingual in English and Spanish.

Perks:

• Opportunity for direct hire with a stable and growing healthcare organization.
• Hands-on training provided.
• Supportive team environment.
• Monday–Friday schedule with no nights or weekends.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 004-008