Order Expediter

Position Overview:

Job Title: Order Expediter
📍 Location: Bloomingdale, IL
🕒 Schedule: Monday–Friday | 8-hour shift
💰 Pay: $50,000 base + up to 5% merit-based bonus
📄 Position Type: Full-Time

Why Join Big Bolt LLC?

Established in 1977 and headquartered in Bloomingdale, IL, Big Bolt LLC is an ISO 9001–certified specialty fastener manufacturer. Big Bolt focuses on producing non-standard, custom fasteners that are not available off the shelf, delivering market-leading turnaround times for our customers.

We are passionate about high-quality custom products, exceptional customer service, and continuous improvement. At Big Bolt, we don’t just manufacture fasteners—we build long-term careers. Join a collaborative, fast-paced environment where precision, communication, and customer satisfaction matter.

What We Offer:

✅ Comprehensive Insurance Benefits – Medical, Dental, Vision, Life, Disability, and HSA
✅ 401(k) with Company Match
✅ Paid Time Off
✅ Stable, Team-Oriented Work Environment
✅ Career Growth Opportunities – This role serves as an entry point for career progression

Your Role as an Expediter:

As an Order Expediter, you will play a critical role in ensuring customer orders ship on time according to agreed-upon lead times. Reporting directly to the VP of Sales, this position is responsible for coordinating across internal departments throughout the manufacturing process, proactively identifying at-risk orders, and maintaining clear communication with both sales representatives and customers.

This is an excellent opportunity for someone looking to build a long-term career in manufacturing operations and customer support.

Key Responsibilities:

🔹 Order Tracking & Coordination

• Work closely with all departments to track work orders throughout the manufacturing process

• Use Big Bolt’s ERP system to monitor work order status on the shop floor

• Communicate with Purchasing regarding all outside service inquiries

🔹 Customer & Sales Communication

• Proactively communicate with sales representatives regarding orders at risk of becoming past due

• Provide customers with timely and accurate order status updates

• Act as a central point of contact to ensure expectations are clearly communicated and managed

🔹 Other Duties as Assigned

• Support continuous improvement efforts and assist with additional responsibilities as needed

What You Need to Succeed:

✔ Key Competencies:

• Strong written and verbal communication skills

• Customer-focused mindset with a passion for satisfaction and follow-through

• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment

• Strong organizational skills and attention to detail

• Proficiency with Microsoft Office (Outlook, Word, Excel)

• Working knowledge of ERP and CRM systems

✔ Qualifications:

• Associate’s degree (Business Administration or similar preferred)

• 2+ years of customer service experience preferred

• Prior experience in the fastener or manufacturing industry is a plus, but not required

• Eagerness to learn the industry and grow within the organization

📢 Apply Today!

Take the next step in your career with Big Bolt LLC —where quality, teamwork, and opportunity come together.

Pay Range: Starting from USD $50,000.00/Yr.