Sales Coordinator- Elk Grove Village, Illinois #12562

Position Summary:
Duties include but not limited to: Provide customer service, order processing, sales support, and inventory control for numerous customers; purchase from numerous domestic and International vendors; price negotiation with vendors; expediting.

Essential Functions:
Process orders and manage inventory for assigned customers – daily duties include but not limited to:
※ data entry of sales orders
※ data entry of purchase orders
※ PO receipts
※ Generate shipment paperwork (pick list, packing slip)

• Source inventory components / as needed
• Negotiate pricing with vendors / as needed
• Correspond with domestic and International vendors re: PO’s – expediting, pricing and delivery / daily
• Coordinate shipping arrangements w/customers, vendors and freight forwarders to meet delivery requirements / daily or as needed
• Communicate with customers on order status or related concerns / daily or as needed
• Utilize EDI functions / as needed
• Prepare domestic or International shipping documents / as needed
• Process invoices for customer shipments / daily or as needed
• Process file maintenance on customers and parts / as needed
• Prepare quotations; costing based on customer’s RFQ / as needed
• Investigate and resolve inventory discrepancies for assigned customers / monthly or as needed
• Assist Accounting Department in resolving various problems with customers’ accounts / as needed
• Ship parts via FEDEX, UPS or other method / as needed
• Interact with customers, vendors, co-workers, management, and others / daily

Supplemental Functions:
• Process returns / as needed
• Visit customers and local vendors with Sales Manager / as needed
• Assist in training for new employees / as needed
• Assist in physical inventory / 2 times per year
• Provide customer files for quarterly and year-end audits / 4 times per year
• Write/revise ISO procedures and work instructions / as needed
• Process damage claims from customers and resolve with vendors or carriers / as needed
• Other duties or special projects as assigned by Management / as needed

General Qualifications: (Note: Some positions may be bi-lingual English/Spanish)
• High School Diploma or GED
• Ability to communicate (orally and in writing) in a professional and concise manner when dealing with employees, customers, vendors and Company contacts
• Minimum four years experience in any of the following: Purchasing, Customer Service, Inside Sales, Inventory Control
• Ability based on experience to exercise judgment in some matters
• Competent computer skills required to perform the essential functions of the position, including proficiency in Word, Excel, Outlook, Internet, and ability to become proficient in company information system
• Ability to type a minimum of 45 WPM
• Ability to work overtime
• Ability to travel (occasionally – minimal)

Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position.
• Organized
• Attention to detail / accuracy
• Ability to multi-task
• Self motivated
• Ability to manage time with little or no supervision
• Ability to prioritize and meet work deadlines
• Good customer service and follow-up skills
• Possess a teamwork spirit
• Ability to independently research, analyze, and resolve problems
• Maintain a professional and positive attitude and demeanor (whether working alone or with a team/group)
• Ability to get along well with others
• Maintain an Excellent work ethic (includes attendance, dependability)