Order Entry Specialist

Work Environment

The work hours are from 7:30am to 4:00pm, Monday to Friday, with occasional extra hours during busy periods. The company has a family-oriented atmosphere, frequently celebrating birthdays and hosting lunches. Team events and potlucks are occasionally organized. The company operates in the utility market, ensuring a stable workload. Bonuses are awarded mid-year or at the end of the year based on customer profitability.

Job Description

As a Customer Order Specialist, you will play a crucial role in managing orders and ensuring customer satisfaction. Your primary responsibilities will include conducting system training sessions, preparing customer quotes, processing orders, and resolving accounts payable and receivable issues. You will also be responsible for tracking orders, expediting materials, and maintaining accurate records.

Responsibilities

• Conduct ongoing system training sessions with the team.

• Prepare and provide customer quotes.

• Process non-stock orders within 48 hours and handle all emergency orders, including processing spot buy purchase orders to vendors.

• Monitor and update order status, ensuring past due orders and two-week look-ahead dates are completed daily.

• Perform daily sourcing activities.

• Communicate upcoming projects to the team.

• Resolve accounts payable and accounts receivable issues.

• Request and process order revisions.

• Review open orders regularly.

• Expedite material, ensuring the team responds to customer inquiries within 45 minutes.

• Work on OSD&D reports.

• Track orders and maintain accurate records.

• Complete and manage SMAA forms, providing alternate materials for discontinued items.

• Fulfill SQAD requirements by obtaining necessary documents from customers for specific applications.

Qualifications:

• 1-3+ years of experience within customer service/order management

• Account management

• Order entry or management

• Familiarity with MS Office

• HS Diploma or GED Minimum

Additional Skills & Qualifications

• Experience with Microsoft Office

• Strong communication skills

• Ability to work independently and as part of a team

Job Type & Location

This is a Permanent position based out of Cicero, IL.

Pay and Benefits

The pay range for this position is $24.00 - $26.44/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cicero,IL.

Application Deadline

This position is anticipated to close on Mar 19, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.