Call Center Clerk
- Answer incoming calls and provide professional, courteous assistance to customers and gaming partners.
- Respond to inquiries related to gaming equipment, technical issues, payouts, account information, and general support.
- Troubleshoot and resolve common technical issues or escalate more complex problems to the appropriate team.
- Log customer interactions, issues, and resolutions accurately in the system.
- Follow company protocols for problem resolution and escalation.
- Maintain a positive and helpful attitude, even during high call volumes or challenging situations.
- Collaborate with internal teams (tech support, field service, compliance) to ensure smooth operations and top-tier service delivery.
- Support special projects, promotions, or outreach campaigns as needed.
- High school diploma or equivalent required; associate degree or higher is a plus.
- 1+ years of customer service or call center experience preferred.
- Excellent verbal communication and active listening skills.
- Basic technical troubleshooting abilities.
- Strong multitasking and time management skills.
- Comfortable working in a fast-paced environment.
- Experience with CRM software or call center systems is a plus.
- Flexibility to work various shifts, including evenings, weekends, or holidays as needed.
- Be part of a fun, fast-growing company that values teamwork and service.
- Opportunities for growth and career advancement.
- Competitive pay and benefits package.
- Supportive management and a collaborative team environment.
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