Customer Service Representative

Job Description

Job Description

Company Description

Company Description ELGA Lab Water, a division of Veolia Water Tech, is currently seeking a Customer Service Representative. Veolia Water Tech. is an industry leader in providing water and wastewater solutions to industrial and municipal customers. With over 218,000 employees worldwide, the company designs and provides water, waste and energy management solutions that contribute to the sustainable development of communities and industries. Through its three complementary business activities, Veolia Water Tech. helps to develop access to resources, preserve available resources, and to replenish them. For over 80 years, ELGA Lab Water has been the acknowledged specialist in water purification for laboratories worldwide. The ELGA Labwater brand is renowned across the globe for excellent quality and reliability. We have built our success on a commitment to quality and customer care, together with a major emphasis on applied research and development.

Job Description Uses CRM database to process sales orders, send order confirmations, update orders for billing Answers incoming calls and emails regarding purchase orders, billing / payment, pricing, product availability, and other general inquiries from customers, sales representatives and technicians. Works within distributor online portals to retrieve and confirm purchase orders Responsible for Return Merchandise Authorization (RMA) requests Responsible for processing payments; such as customer credit cards.

Responsible for maintaining a high level of customer centric behavior and high professionalism while working to establish a positive rapport with customers, sales representatives, technicians and office colleagues. Supports other department requirements for Customer Care related support.

*Associates degree preferred (not required) 3+ years of experience in B2B or Retail customer support role, ideally in manufacturing / distributor setting (not required) The ability to work under pressure and maintain high attention to detail Excellent computer skills, primarily with Google Suite Exceptional organizational and time management skills Exceptional verbal and written communication skills Able to multi-task the activities with shifting priorities The ability to work in a team environment; a friendly and cooperative/positive attitude is required Must be honest, assertive and systematic We also value the following qualifications: Uses patience and courtesy while resolving customer complaints and conflict Respects and follows all ISO certified standard operating procedures; experience is a plus Problem resolution and critical thinking skills.

Elga Labwater a division of Veolia Water Tech. offers you a competitive compensation and benefits package, along with a dynamic work environment. We offer challenging projects and training to ensure your success.The position is located at ELGA LabWater North America headquarters in the Woodridge Illinois.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.