Administrative Assistant

Job Description

Job Description

Company Overview: At Adeniyi Enterprise, we specialize in providing top-notch rental services, offering a diverse fleet of vehicles to meet the varied needs of our customers. From compact to luxury vehicles, we strive to deliver exceptional service and convenience to all our clients.

Position Overview: We are currently seeking a highly organized and detail-oriented Administrative Assistant to join our team. The Administrative Assistant will play a crucial role in supporting the day-to-day operations of our car rental business, ensuring smooth administrative processes and exceptional customer service.

Responsibilities:

1. Customer Support: Serve as the first point of contact for customer inquiries, providing friendly and efficient assistance via phone, email, and in-person interactions.

2. Reservation Management: Handle reservation requests, including booking and scheduling rental vehicles according to customer preferences and availability.

3. Documentation and Records Management: Maintain accurate and up-to-date records of rental agreements, contracts, and customer information. Ensure all documentation complies with company policies and regulations.

4. Billing and Invoicing: Process rental payments, generate invoices, and manage billing inquiries. Coordinate with the finance department to ensure timely and accurate financial transactions.

5. Fleet Coordination: Assist in coordinating vehicle maintenance schedules, tracking mileage, and ensuring the availability of rental vehicles for customers.

6. Office Management: Oversee office supplies inventory, and maintain a clean and organized workspace. Assist with other general administrative tasks to support the efficient functioning of the office.

7. Assist Management: Provide administrative support to management staff, including scheduling appointments, preparing reports, and coordinating meetings and travel arrangements.

8. Quality Assurance: Conduct periodic audits of rental records and processes to ensure compliance with company standards and regulatory requirements.

9. Problem Resolution: Address customer complaints and issues in a timely and professional manner, striving to achieve satisfactory resolutions and maintain positive customer relationships.

Qualifications:

• High school diploma or equivalent; associate’s degree or higher preferred.

• Proven experience in an administrative or customer service role, preferably in the automotive or rental industry.

• Excellent communication skills, both verbal and written, with a strong emphasis on customer service.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.

• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

• Strong attention to detail and accuracy in data entry and record-keeping.

• Familiarity with basic accounting principles and experience with invoicing and billing processes is a plus.

• Flexibility to work occasional evenings, weekends, or holidays as needed.

Benefits:

• Opportunities for professional development and advancement within the company.

Salary: $16/hour

Join our team and become an integral part of providing exceptional service and satisfaction to our customers at Adeniyi Enterprise! Apply today to embark on a rewarding career in the automotive industry.