Vice President of Customer Service

AppJaxx
Chicago, IL

About AppJaxx
AppJaxx is a fast-growing marketing agency that partners with marketing firms, franchisors, business brokers, and B2B service providers to help them scale through LinkedIn lead generation, appointment-setting systems, and automated CRM workflows. By combining data, technology, and strategy, we deliver predictable and sustainable growth for our clients.

As we continue to grow, we’re seeking a Vice President of Customer Service to lead our client experience initiatives, strengthen retention, and ensure every customer interaction reflects the high standards of the AppJaxx brand.

Position Overview
The Vice President of Customer Service will oversee all aspects of client success, support, and satisfaction. This role will be responsible for building scalable systems that enhance the customer experience, improve retention, and drive long-term relationships.

The ideal candidate is a relationship-driven leader with a passion for client success—someone who can blend empathy with strategy to create processes that consistently deliver exceptional service and measurable results.

Key Responsibilities

  • Lead and manage the customer service and client success teams to ensure world-class service delivery.
  • Develop and implement customer experience strategies that enhance satisfaction, retention, and loyalty.
  • Establish and monitor KPIs around response time, resolution rates, client satisfaction, and renewal metrics.
  • Collaborate with Sales, Marketing, and Operations to align communication and service standards across the company.
  • Build and optimize customer feedback systems to identify opportunities for improvement.
  • Develop training programs and performance frameworks to enhance team skills and accountability.
  • Handle escalated client issues and ensure swift, effective resolutions.
  • Partner with leadership to design scalable service models that support company growth.
  • Foster a culture of customer-centricity, ownership, and continuous improvement within the organization.
Posted 2025-11-12

Recommended Jobs

Dedicated Service Advisor

gusto
Chicago, IL

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and custo…

View Details
Posted 2025-12-23

Client Executive

NetApp
Schaumburg, IL

Job Summary As an Enterprise Client Executive , you’ll own a defined book of named enterprise accounts across the Great Chicago region. This is a true quota-carrying role with both annual a…

View Details
Posted 2025-12-10

Accounts Payable Coordinator

Berlin Packaging
Chicago, IL

Berlin Packaging is the premier supplier of rigid packaging. With over $3 billion in revenue, we grow 5x faster than the overall packaging industry. Chances are you enjoy products supplied by Berl…

View Details
Posted 2025-11-25

Internal Auditor

Office of the Illinois State Treasurer
Springfield, IL

JOB OPPORTUNITY ANNOUNCEMENT Position Title:            Internal Auditor Division:                     Internal Audit Classification:            Exempt Location:                     …

View Details
Posted 2025-10-22

Insurance Sales

Farmers Insurance
Carlinville, IL

Are You Someone Who Likes The Idea Of Uncapped Income Potential With Monthly And Annual Bonus Opportunities, Including Travel Incentives For Top Talent? Then Its Time To Explore Becoming A Farmers Ag…

View Details
Posted 2025-12-05

Otolaryngology in Northern Chicago Suburbs - $100K Sign-On Bonus

Enterprise Medical Recruiting
Illinois

Join an established, well-respected ENT-Otolaryngology practice in the  northern Chicago suburbs ! Comprehensive ENT services, including in-office procedures, audiology, and allergy. Excellent qualit…

View Details
Posted 2025-08-23

Tandem Talk | Past Issues

CPC Logistics
Valmeyer, IL

$32.26 Per Hour with Overtime | $6,000 Retention Bonus | Full-Time Class A Driver | Valmeyer, IL Call NOW at 317.779.1098 to get started! Job Details: $32.26 Per Hour Temp to Hire $6,000 …

View Details
Posted 2025-11-20

Finance Operations Associate

HappiLabs
Chicago, IL

Finance Operations Associate Location Chicago, IL : DESCRIPTION HappiLabs is a small business based in Chicago that provides a service to scientists called the Virtual Lab Manager. We support scient…

View Details
Posted 2025-12-22

Sales Representative

Rustman Agency
Decatur, IL

Job Description No suit required. No scripts needed. No experience necessary. Just the drive to grow, the heart to serve, and the willingness to learn. At The Rustman Agency, we believe your min…

View Details
Posted 2025-09-29

Full Time Family Medicine Job Galesburg, IL

CompHealth CompHealth
Galesburg, IL

Galesburg boasts historic theaters, and railroad museum, a farmers market, locally owned restaurants, and 23 city parks with a public beach and wooded biking/walking trail. Downtown's Seminary Street …

View Details
Posted 2025-12-05