Technical Service Representative - Printing & Packaging (Global Manufacturer)

Technical Service Representative – Printing & Packaging (Confidential Global Manufacturer)

Midwest U.S. (KS, MO, IA, NE) | Remote + Travel (Up to 70%)

The Opportunity

We are partnering with a global leader in packaging and printing solutions to identify a Technical Service Representative supporting wide web flexographic and gravure printing operations.

This is a customer-facing, high-impact role where you will serve as the technical bridge between advanced ink/coating solutions and real-world pressroom performance.

If you enjoy solving complex print challenges, optimizing performance on press, and building strong customer relationships—this is a role where your expertise will be seen, valued, and scaled.

Why This Role Stands Out

• Hands-On + Strategic: Combine on-site troubleshooting with broader customer strategy
• Customer Impact: Directly influence print quality, efficiency, and production outcomes
• Advanced Products: Work with water-based and solvent-based inks and coatings in high-performance environments
• Autonomy: Operate independently while partnering cross-functionally across R&D, sales, and manufacturing

Built for the Modern Technical Professional (AI + Data + Process Optimization)

This organization is investing in:

• Data-informed print optimization and defect analysis
• Advanced color management systems and digital tools
• Continuous improvement across pressroom performance and product application

You'll operate in an environment where:

• Technical decisions are driven by data, not guesswork
• Customer issues are solved through structured problem-solving approaches
• Innovation is applied directly to real production environments

What You'll Own

• Serve as the primary technical point of contact for key flexo and gravure customers
• Lead on-site troubleshooting, print optimization, and defect resolution
• Support press trials, product launches, and technical audits
• Optimize performance of water-based and solvent-based inks and coatings
• Partner cross-functionally with R&D, sales, and manufacturing teams
• Build strong customer relationships and drive retention and growth
• Maintain detailed documentation to support continuous improvement and proactive service

What You Bring

• 5+ years of experience in:
  • Flexographic and/or gravure printing environments
  • Flexible packaging and ink/coating applications
• Strong expertise in:
  • Print troubleshooting and defect analysis
  • Ink/substrate interactions and drying systems
  • Color matching and pressroom optimization
• Proven ability to:
  • Work directly with customers in technical environments
  • Solve complex problems under real production conditions
• Strong communication skills with the ability to bridge technical and operational teams

Preferred Profile

• Experience with color management systems (X-Rite or similar)
• Knowledge of lamination, coating, and converting processes
• Familiarity with VOC compliance, safety, and regulatory requirements
• Ability to operate independently in a high-travel, field-based role

Environment & Expectations

• Remote-based role within KS, MO, IA, or NE
• Travel: Up to 70% (customer sites, pressrooms, manufacturing facilities)
• High autonomy with strong support from technical and commercial teams

Why Partner With Us

At Northwest Talent Solutions , we specialize in placing high-impact technical talent into roles that drive operational and customer success.

• We leverage AI-enabled sourcing and talent intelligence to identify niche expertise
• We understand the intersection of manufacturing, technical service, and customer delivery
• We provide a high-touch, confidential search experience designed for top performers

This is not a transactional job posting.
This is a targeted search for technical experts who want to make an impact.

Interested?

If you're ready to bring your technical expertise into a role where customer impact and innovation meet , we'd love to connect.

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