Software Support Analyst

Midtown is seeking a Software Support Analyst to join our world-class team at our Chicago headquarters. As part of the Corporate IT team, the Software Support Analyst is responsible for delivering high-quality software support and training to club associates, enabling effective use of systems across member management, food & beverage, and hotel/property management to enhance the overall member experience.

The team is based in our HQ office in Chicago (3611 N Kedzie Ave.)

• The role is hybrid work-from-home and required to also come in the office in Chicago 

• This position is based in the Chicago area and will involve occasional travel to all eight Midtown club locations (up to 20% travel) ​

The Position  

The Software Support Analyst will provide a high standard of service and training for our club associates. This position is an important link to give our associates the knowledge to use a variety of software solutions that span member management, food & beverage services, hotel/property management, and spa bookings. Helping support these systems will allow us all to give our members the best experience possible.   

The primary responsibilities are:  

• Providing software support to club associates, empowering them to use our software systems effectively and efficiently.  

• Troubleshooting software problems related to our systems.  

• Ongoing training and support for our member management systems called CSI Spectrum.  

• Ongoing training and support for our food & beverage system Silverware which is used across all our club cafés and restaurants.  

• Working directly with fellow associates within the IT department (Business Infrastructure, Engineering and Project Management.  

• Evaluating, implementing, and training associates on new features of the software.  

• Working with the club business units when business practices are not in line with corporate policy.  

• Making recommendations to improve the efficiency, consistency, and accuracy of club software as it ties to our financial system Workday.  

• Manage ongoing projects with the ability to pivot and reprioritize as system, club, and member needs dictate.  

• Occasionally we need to work outside normal business hours to meet business needs (if outages occur that need our immediate attention).  

• Occasionally need to travel (up to 20%) to our offices in the US and Canada when required.  

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Software Support Analyst requirements:  

• Has a bachelor’s degree in business, accounting, IT, or have equivalent work experience.  

• Can actively demonstrate our employee core values of being kind, glass half-full, winning together, passionate about helping others, and better than yesterday  

• Possesses at least two years of ERP software knowledge or mobile app support (CSI Spectrum, Silverware, or Maestro, but not required).  

• Possesses three or more years of experience or combination of education and experience in billing, claims payment or any area requiring regular use of business payment systems and applications (experience in a membership or club environment a plus).  

• Understands basic accounting principles.  

• Can help create and execute action plans that lead the team toward objectives set forth by executive leadership.  

• Demonstrates a proven ability to quickly grasp software functionality while delivering excellent customer service.  

• Possesses intermediate level experience with the usage of software applications including spreadsheets, word processing and database applications.  

• Has strong communication and organizational skills.  

• Is highly self-motivated and works well individually, and with diverse teams.  

• Is energized and dedicated to being proficient at problem solving software to support club associates, empowering them to use our software systems effectively and efficiently.

Associate Benefits 

Members of the Midtown team receive:

• Salary Range: $75,000-85,000. The actual compensation will depend on experience, and/or additional skills you bring to the table. 

• Complimentary club membership 

• Benefits: Please refer to the link here for a copy of benefits and perks offered by Midtown for our full and part time associates.  

• You may also visit:  

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.