Senior Learning & Development Consultant, Call Center Services

LaSalle Network is hiring on behalf of a boutique contact center consulting firm that partners with organizations across industries to develop strong leaders, strengthen service cultures, and deliver measurable performance improvement. Due to growth, they are seeking a Senior Leadership Development Consultant, Call Center Services.

The Senior Leadership Development Consultant, Call Center Services will be responsible for delivering high-impact training, coaching, and consulting to client organizations. This role works closely with contact center leadership teams to embed a structured coaching model, strengthen leadership capability, and drive lasting improvements in service quality and operational performance.

Senior Leadership Development Consultant, Call Center Services Key Responsibilities:

• Deliver interactive, results-driven leadership and service training programs grounded in validated learning methodologies.

• Facilitate engaging learning experiences for leaders and frontline teams in virtual, hybrid, and in-person environments.

• Customize content and facilitation style to meet the needs of different industries, organizational cultures, and operational contexts.

• Ensure training translates into real-world application, behavior change, and measurable performance improvement.

• Stay current on adult learning principles, leadership development trends, and emerging learning technologies.

• Coach leaders, managers, and high-potential individuals using a structured and proven coaching framework.

• Partner with clients to define performance objectives and support leaders in achieving meaningful, measurable outcomes.

• Provide ongoing feedback, accountability, and guidance to support sustained leadership effectiveness.

• Advise clients on change management, performance measurement, and leadership development strategies.

• Collaborate with clients to align leadership behaviors, coaching practices, and performance metrics.

• Support initiatives that improve employee engagement, customer experience, and operational results.

• Manage multiple client engagements simultaneously while remaining adaptable to shifting priorities.

• Maintain a strong focus on driving business outcomes, not just delivering training.

• Help clients connect leadership development initiatives to KPIs, service metrics, and operational goals.

• Analyze performance data and translate insights into clear, actionable recommendations.

• Continuously refine delivery and consulting approaches to maximize client value and impact.

• Leverage learning technologies such as e-learning platforms, LMS tools, and virtual facilitation systems.

Senior Leadership Development Consultant, Call Center Services Qualifications:

• Bachelor’s degree in Education, Organizational Development, Business, or a related field.
• 7+ years of experience of leadership consulting experience
• Proven experience consulting call center or service-based operational environments required.
• Extensive experience delivering leadership and service training in both virtual and in-person settings.
• Proven success coaching leaders and individuals toward measurable performance improvement.
• Strong expertise applying and teaching a structured, validated coaching model
• Proficiency with learning technologies (e-learning software, LMS platforms virtual training tools

This position is 100% remote and requires up to 10% travel. The compensation range for this position is between $120,000-150,000 annually. This role offers benefits including health, dental, vision, 401k and up to 4 weeks of PTO.

If you meet the qualifications and are interested in learning more, apply today!

Rachel Holmes
LaSalle Network
#LI-RH1