Customer Service Representative

Pay:  From $18.00 per hour

Job description:

Customer Service Representative – Service Department

Location:  Mueller Furniture
Job Type:  Full-Time
FLSA Status:  Non-Exempt
Reports To:  Service Department Manager

About the Role

As a Customer Service Representative, you play a key role in delivering on Mueller Furniture’s promise:  we do what we say we will do.

You’ll be the connection between customers, service technicians, warehouse staff, and management—ensuring service requests and warranty claims are handled smoothly, accurately, and professionally.

What You’ll Do

• Schedule and coordinate in-home service appointments
• Receive and track service requests and warranty claims
• Monitor parts orders and notify technicians when items arrive
• Maintain accurate service tickets in company systems
• Communicate clearly with customers on timelines and updates
• Answer incoming calls and respond to inquiries promptly
• Coordinate with delivery, warehouse, and service teams
• Keep organized records using company software
• Maintain a clean and organized workspace
• Follow company policies, procedures, and safety standards
• Support the team with additional duties as needed

⭐  What Success Looks Like

We’re looking for someone who demonstrates:

• Accuracy and attention to detail
• Strong follow-through
• Professional communication
• Teamwork and reliability

You’ll also be expected to live out our core values:

Truthfulness in all things

Serve others before self

If I say it, I do it

Extreme Competence

✅ What You Bring:  Minimum Qualifications:

• High school diploma or equivalent
• Typing speed of at least 30 WPM
• Basic math skills
• Strong communication (written and verbal)
• Ability to manage multiple tasks effectively

Preferred:

Customer service experience

Experience with service management systems

Familiarity with company software platforms

Work Environment: This role works across office, retail, and warehouse settings. You may be required to sit or stand for extended periods and adapt to varying work conditions.

Additional Information: This job description outlines the general responsibilities of the role and may be adjusted as business needs evolve. Employment with Mueller Furniture is at-will and in accordance with applicable laws.

If you’re organized, dependable, and enjoy helping customers, we’d love to hear from you.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person