Customer Services Support Operator

Job Title: Customer Services Support Operator

Location: Buffalo Grove, IL (Hybrid) Tues/Weds on-site. Shift: 8am – 5pm

Employment Type: Contract with potential to convert direct.

Industry: Manufacturing

Compensation: $19.57 - $22.50 /hr.

Schedule: 40 hrs/Week. - (1 st shift)

About the Opportunity:

• Provide exposure to HVAC/Building Automation & Fire Safety customer segments.
• Spend half the day on phones in a call center environment, with the other half focused on email and other needed tasks.
• Provide long-term resolutions to our customers, often through creative problem-solving and collaboration across various functions within the client.
• Manage incoming Salesforce mailboxes/queues and provide timely, professional responses.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting:

This role offers the opportunity to join a company that prioritizes both people and performance—where your contributions directly impact client success while providing you with room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

TODAY - Resumes to: [email protected]

What You'll Do:

• Execute SAP daily transactions, which include order entry, status, returns, credits, debits, and quotes.
• Provide user support on the client's online catalog and ordering platform.
• Research issues and questions using available information and resources.
• Identify, redirect, and escalate problems to appropriate resources per customer support procedures.
• Fully utilize CRM, logging all customer contacts with thorough details.
• Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection, and timely order status resolution.
• Monitor and support on-line real time chat requests.

Job Requirements

What You'll Bring:

• High School Diploma or GED.
• 2+ years of experience in technical programming.
• 2+ years of experience in Microsoft Office applications.

What Sets You Apart:

• Associate Degree.
• Bachelor's Degree.
• Prior exposure to the HVAC/Building Automation & Fire Safety customer segment.
• SAP experience.
• Salesforce experience.
• Demonstrate the ability to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
• Verbal and written communication skills in English.
• Ability to address customer inquiries/escalations.
• Professionalism and excellent customer service skills.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

After you , you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.