Payment Research Specialist
- Researching and resolving discrepancies for motorists concerning payments that were processed.
- Creating and tracking reports in Excel regarding no No-information payments.
- Communicating and following up with the customer via email regarding payment inquiries.
- Use payment research software to accurately support payment research requests from motorists and other requestors.
- Utilize document encoding software to accurately capture payment information and review results via a workstation monitor to ensure image quality.
- Utilize credit card authorization software and follow document control and business process processes and procedures related to credit card information security requirements.
- Complete daily deposits for submission to financial institutions
- Possess fast, accurate keyboarding skills (general typing and data entry)
- Experience with writing and maintaining operations process documents
- Be highly organized and work under time constraints continuously and steadily while paying close attention to detail to meet payment processing deadlines.
- Pack documents into storage boxes after processing and label them according to document type and date. Must be able to place storage boxes weighing up to 25 lbs. into a secured storage area.
- Complete daily scanner equipment maintenance, including regular cleaning, calibration, and replacement of simple parts.
- Follow the appropriate business operations processes and procedures to complete work assignments accurately and within approved guidelines.
- Commit to minimal absenteeism and maintain an excellent attendance record.
- Be production-oriented and comfortable working to meet daily processing goals and targets. Also, be willing to sit for the entire shift, pay close attention to detail, and focus on repetitive tasks.
- Possess basic computer skills, including working knowledge of the Windows operating system; starting and stopping various software applications; opening, closing, and saving electronic files; and utilizing mouse and keyboard for basic functions.
- Have general knowledge of other office equipment including printers, copy machines, and fax machines.
- Be willing to complete special assignments or assist in other areas of the project based upon availability and fluctuation in volumes.
- 100% onsite office presence, Monday - Friday (8:00 am -4:30 pm)
- High School Diploma or equivalent required.
- Experience in finding resolutions to customer disputes.
- Experience in providing face-to-face and over-the-phone customer service.
- Excellent interpersonal communication skills, written and oral.
- Intermediate computer knowledge.
- Possess a positive attitude and pay close attention to detail
- Must be able to pass a criminal background check.
- Must be able to wear appropriate professional dress to work each day.
- Must be prompt and reliable.
- Must possess integrity and honesty.
- Must possess a high degree of patience and empathy for others.
- Must be flexible.
- Must be authorized to work in the US for any employer.
- Must live in the Chicagoland area.
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