Help Desk Agent Level 2
This isn't your average help desk gig. LaSalle Network is teaming up with an industry leader to onboard 19 Help Desk Level 2 Agents for a fast-moving migration project launching this August. If you’ve got strong Microsoft O365 skills, a curious mind, and a customer-first attitude, we want to hear from you.
Our client is supporting a company-wide end-user migration following a recent acquisition, and they need a sharp team to troubleshoot and guide users through the transition. This is a fully remote role, but you’ll need to pick up gear in Schaumburg, IL.
Help Desk Agent Level 2 Responsibilities:
Solve access, login, and usage issues across the Microsoft O365 suite
Walk users through Teams, Outlook, SharePoint, and OneDrive basics
Manage Intune and VPN troubleshooting
Support a VIP user group with elevated customer care
Communicate solutions clearly and patiently
Help Desk Agent Level 2 Requirements:
Experience with help desk or tech support (Tier 2+)
Strong grasp of Microsoft O365, AD, and VPN tools
Personable and flexible with shifting schedules
Let’s do this—get trained, go live, and support a cutting-edge tech team in a big way.
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