Global Air Logistics Operational Key Account Manager

It's more than a job

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

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We are seeking a Global Air Logistics Operational Key Account Manager to join our commercial organization and manage a portfolio of strategic customers. In this role, you will be the primary owner of customer relationships, responsible for driving commercial growth, ensuring service excellence, and building long-term partnerships. You will work closely with internal operational, pricing, and customer care teams to deliver integrated ocean freight solutions that meet customer supply chain needs.

How you create impact

In this role, you will be responsible for owning and developing key customer relationships while driving business performance. Your responsibilities include:

• Acting as the main commercial point of contact for assigned key accounts

• Developing and maintaining long-term, strategic customer partnerships

• Managing the end-to-end commercial relationship, from contract implementation to ongoing performance management

• Driving volume growth, revenue, and profitability across the assigned account portfolio

• Understanding customer supply chain needs and proposing tailored ocean freight solutions

• Coordinating closely with operations, pricing, customer care, and other internal stakeholders to ensure consistent service delivery

• Leading regular business reviews, performance discussions, and strategic planning sessions with customers

• Identifying new business opportunities, supporting tenders, and managing contract renewals

• Monitoring customer performance, market trends, and competitive activity to support data-driven decision-making

• Ensuring compliance with internal governance, processes, and global account management standards

What we would like you to bring

• Solid understanding of international trade, ocean freight operations, and global supply chains

• Experience managing key or strategic customer accounts, ideally at a regional or global level

• Ability to manage complex stakeholder environments and work effectively in a matrix organization

• Strong analytical skills with the ability to translate data into actionable insights

• Excellent communication and presentation skills, with the ability to engage senior customer stakeholders

• Ability to influence and collaborate across teams without direct authority

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target total compensation (base + bonus) range for this position is between $75,000 and $85,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-UT1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.