Front Desk

Job Description

Job Description

Front Desk

Job Description

Dental Front Desk Associate – O'Fallon, IL

Introduction

Dental Experience is Needed!

Join our Dental team as a Front Desk Associate for La Cross Dental in our O'Fallon, Illinois location, where you'll be the first point of contact for our patients, setting the tone for an exceptional experience. In this vital role, you'll manage front desk operations with professionalism and warmth, ensuring each patient feels welcomed and valued from the moment they arrive.

We offer competitive compensation, benefits packages with PTO, paid holidays, employer-paid life insurance, and 401K with employer matching

Job Responsibilities

• Working as the first face and point of contact for patients in the office and on the phone

• Providing excellent customer service (patient experience)

• Excellent time management and organizational skills, and can easily adapt to changing priorities and handle a fast-paced environment

• Greeting patients, and communicating payments and any follow-up instructions or appointments needed

• Scheduling, rescheduling, canceling appointments

• Preparing daily schedules and patient charts for staff

• Verifying insurance and communicating with insurance companies

• Showing genuine care and compassion to all patients, and collaborating or handling additional office tasks to assist team members and help ensure a smooth-running office

Job Requirements

- Dental Experience.

- Proven experience in a front desk or customer service role.

- Excellent verbal and written communication skills.

- Strong organizational and multitasking abilities.

- Professional appearance and attitude.

- Ability to handle stress and remain calm under pressure.

- Strong problem-solving skills and attention to detail.

- Ability to work independently and as part of a team.

- Customer-focused with a friendly and welcoming demeanor.

- Basic knowledge of administrative and dental procedures.

- Ability to maintain confidentiality and adhere to company policies.

Core Values Integrity

– Do the right thing, even when it is hard. Honesty

– Keep your promises. Commitment is an action. Engagement

– Be present for one another and our patients. Respect

– Treat people how THEY want to be treated. Fun

– Enjoy your experience!