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Seasonal Customer Service Support

TOPS Products
Champaign, IL
Seasonal Customer Service Support Location Champaign, IL : Position Title: Seasonal Customer Service Support Location: Champaign, IL Starting Pay for position: $18/hour THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES - HERFF JONES Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years. Your Opportunity: The Herff Jones Cap and Gown team, based in Champaign IL, is looking for a Seasonal Customer Service Support to join our team. This position is responsible for creating paperwork needed to fulfill sales orders submitted for manufacturing apparel products and other job duties as assigned. This includes verifying, updating, and correcting custom apparel orders, product items, and manufacturing paperwork to ensure accuracy. Here's How You'll Make an Impact: Reporting to the Customer Service Supervisor, you will organize, review, and process orders in a timely manner. Attention to detail is necessary as we want all orders to be complete and correct before sending up to be manufactured.
  • Reviews and assembles order paperwork printed during the Order Entry process, ensuring completeness and accuracy, and hand off to appropriate personnel or department
  • Verifying order information by comparing order paperwork printed utilizing various check lists, tracking sheets, and price computation forms
  • Sends orders to teammates and various company personnel to resolve questions and retrieve answers
  • Collects paperwork, filing, and handles customer and/or sales professional mailings
  • Assist in locating paperwork requested for changes, ensuring timely retrieval and responsiveness and other duties assigned
What You'll Bring to the Table:
  • High School diploma or equivalent, associate degree preferred
  • Preferred 1+ year of data entry experience
  • Strong computer skills, specifically MS Office and account management software
  • Skill with Microsoft Office (specifically excel) and learning new systems/technology with understanding some work is processed manually
  • Effective problem-solving skills, capable of maintaining composure and a positive attitude in demanding circumstances
  • Proven ability to communicate professionally through email and interpersonal communication with balanced information, care, and kindness
  • Demonstrated success managing multiple processes and tasks at a time with strong organizational and detail skill
  • A positive attitude with a focus on learning the complete product cycle to better service the customer
Physical Activities: Daily activity includes but is not limited to:
  • Lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, bending, twisting.
  • Reading, communication, simple math.
  • Be able to regularly lift/move up to 50lbs.
  • Noise level in the work environment is usually moderate to above moderate.
JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT About Herff Jones: Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity. Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Posted 2025-09-24

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