Fitness Specialist

Fitness Specialist (Health Navigator)

Shift: Various

Full/Part Time: Part Time

Pay Range: $24.85 $37.30

Location: AAO Oak Brook 2025 Windsor Dr Oak Brook, IL 60523

Benefits Eligible: No

Hours Per Week: 0

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so you can live fully at and away from work, including:

Compensation

• Base compensation within the position's pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Schedule Details/Additional Information:

This is a per diem, rotational position with a flexible, as-needed schedule. Shifts may include early mornings starting as early as 5:00 AM or extend into the evening until 7:00 PM, depending on operational needs. Work will take place across multiple sites, including Park Ridge, Bellwood, Rosemont, and various locations in Chicago. As travel between sites is required, candidates must have a reliable form of transportation.

Major Responsibilities:

Safety

• Reviews and determines health risks for new patient/member/client prior to completing fitness evaluation or biometric screening.
• Performs professional exercise testing according to the American College of Sports Medicine guidelines as adapted for Advocate at Work.
• Implements safe and effective wellness/fitness programs for apparently healthy populations and at risk populations.

Quality Patient/member/client loyalty

• Works with Health Navigator II, Client Coordinator, Manager to assess member and client needs for small to large program sizes. Deliver wellness services to identified populations of clientele. These services include but are not limited to health fairs, fitness evaluations (Heart Rate, BP, Body Fat %, flexibility, strength and cardiovascular) & orientations, lectures, and biometric screenings (height, weight, BMI, blood pressure/body composition, osteoporosis, and fingerstick screenings).
• Promotes member/client involvement in activity-based events for the specific population and/or community (i.e. local competitive races and sports tournaments).
• Enroll and provide health coaching to members of clientele target population related to their health and wellness goals.
• Teaches at least one group exercise class per scheduled day or as directed based on client or internal need. Keeps classes fresh and engaging by staying abreast with popular trends to improve participation.
• Participate in and perform continuous quality improvement efforts to ensure program success and growth.
• Develops, designs and provides health enhancement programs, written articles, educational presentations for both internal and external clients.
• Uses creative strategies to design, implement, execute and evaluate successful motivational, educational and disease risk reduction programs to members of clientele target population regardless of culture, religion and economic background. Staff will use intrinsic coaching methodology to empathize, motivate and encourage participants toward healthy changes.

Customer Service

• Utilizes AIDET principle in all appointments/classes and customer service interactions. Presents class with a positive attitude and adjusts class with modifications specific to member needs.
• Accurately answers all incoming calls and contacts with the standard professional department greeting (ie: customer should be able to hear the smile in your voice) and follows appropriate scripts as part of our commitment to excellence in service.
• Offers prompt and efficient telephone assistance to Advocate at Work clients for a variety of services, including: Booking, canceling, rescheduling and reminder call appointments.
• Reports problems received from patients/members/customers for possible investigation and correction when subject matter is not in their area of responsibility and an immediate response is necessary. Also, tracks all inquiries in a continued quality improvement log. Knowledgeable and able to implement Customer Service Recovery steps.
• Adheres to established work flows for all patient/member customer interactions.
• Provides coverage for other Advocate at Work service lines.
• Create, conduct and revise customer satisfaction processes on a regular basis both at the client and participant levels of delivery.
• Adheres to Advocate guiding principles of responding to voicemail and email within 24 hour window.
• Understands how to balance client relations at client site while still being the face of Advocate Health Care.

Funding our Future Acquisition of new patient/member/client

• Assist Health Navigator II to develop, implement, and evaluate current and new revenue generating service lines for Advocate at Work (examples include but not limited to: executive personal training, educational presentations, massage therapy, flu shots, virtual coaching and MD consultations).
• Assist Health Navigator II to promote all Advocate at Work Service lines to both current and new clients when appropriate.
• Deliver facility tours to potential member/clients, collect contact information and forward any new client contact to Client Coordinator, Manager, or Director.
• Participates and recognizes individual responsibility in achieving key result areas for Advocate at Work. Associate engages in focus groups and completes duties within the group to achieve the designated goals.
• Actively refers new patients/members/clients into the Advocate system through wellness, coaching and/or fitness services.

Growth Data Administration, Entry and Analytics

• Strong knowledge of computer systems utilized at site. Examples include but not limited to: EMR, IDX, Motionsoft, HPN, and Asset Health. Ability to run basic reports as needed.
• Prepare and maintain accurate documentation including member/participant files, billing, attendance and statistical tracking as directed.
• Production of standard reports including but not limited to: Weekly participation report, Monthly Quality Indicator Report/Activity Status Report, Safety (Mock Drills/Facility Walk Through) Marketing report, and Annual Client report.
• Inputs and updates members' files both computer and hard copies.
• Administer written surveys and adjusts activities/programming based on survey feedback to exceed customer expectations.

Community Resource

• Able referral participant/member/client back to Advocate Health Care for services beyond Advocate at Work scope.
• Participates in Advocate committees such as Senior Program, Green Council, Safety Team, American Heart Walk, Emergency Response Team, and any other Advocate sponsored event.
• Highly encouraged to represent Advocate at Work in the community through volunteerism.
• Support and attend client company functions ie: company picnic, health fair, annual employee recognition banquet, and departmental meetings.
• Serve as a Advocate community resource to employee population at client site.

Coordinated Care

• Actively refers new patients/members/clients to Advocate and accurately documents on the referral chart.
• Make connections for patients to other Advocate departments as needed.
• Assists with fitness/wellness coverage requests.
• Understands how to balance client relations at client site while still being the face of Advocate Health Care. Reports to both site liaison and Advocate management.

Education/Experience Required:

Bachelors degree in Exercise Physiology, Exercise Science, Physical Therapy or related field. Internship experience in a health/fitness environment

Knowledge, Skills & Abilities Required:

Strong, solid oral and written communication skills. Strong interpersonal and organizational skills. Basic understanding of exercise physiology,therapeutic exercise recommendations