Services Analyst - IT

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

Primary Purpose

Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.

Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).

This role is open to our corporate offices in IL, PA, NJ, DE, MD or Washington DC. No relocation is available.

You must be able to commute within our service area to be considered.

Primary Duties

• Perform, document, and assist in planning work activities relating to IT service portfolios or products in support of our business partners within the confines of financial commitments. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager. (65%)

• Maintain engagement with business and IT partners. (10%)

• Assist less experienced personnel. (10%)

• Proactively build business/IT knowledge to provide solutions. (10%)

• Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model. (5%)

Job Scope

• As assigned, work effectively with outsourcing partners

• Performs this service in support of (fill in business area i.e. Energy Delivery, Real Time, etc).

Minimum Qualifications

• Bachelors degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience in lieu of degree.

• Proficient in Microsoft Excel

• Knowledge of utility business practices and processes

• Strong problem solving skills

• Excellent communications skills (written and verbal)

Preferred Qualifications

• Bachelors degree in Computer Science preferred. Proficiency in Microsoft PowerBI or other reporting technology a plus.

• Strong working knowledge of ServiceNow processes (incident, problem, request, and APM record management).

• Experience performing business analysis functions, including requirements gathering, process documentation, and solution alignment.

• Ability to translate business needs into technical solutions and vice versa, including preparing business-friendly communications and updates.

• Familiarity with Real Estate and Facilities functions within a multi-OpCo utility environment.

• Proven experience utilizing ServiceNow to support formal ITSM processes for application support and change management.

• Demonstrated experience using Copilot as a supporting tool for enhance execution efficiency.

Benefits

• Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $85,600.00/Yr. - $117,700.00/Yr.

• Annual Bonus for eligible positions: 10%

• 401(k) match and annual company contribution

• Medical, dental and vision insurance

• Life and disability insurance

• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave

• Employee Assistance Program and resources for mental and emotional support

• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement

• Referral bonus program

• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at [email protected].