Call Center Associate-PT (Adams St)

Job Description

Job Description

Ascend Wellness Holdings (AWH) of Springfield-Adams St, IL is looking to hire a Part-Time Dispensary Associate for the Call Center!

Are you someone who is personable, friendly, adapt in a fast-paced atmosphere and has a team player mentality? Do you have experience working with high volume calls in call center or office setting? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on!

We offer great perks , including flexible schedules, a generous employee discount and swag . If this sounds like the right retail opportunity with a cannabis dispensary for you, APPLY TODAY!

JOB SUMMARY

The Call Center Associate reports directly to the Call Center Manager and ensures our customers and patients receive accurate information and excellent customer service via phone, chat, or video.

Part Time Dispensary Associate - Call Center works between 15-29 hours a week.

PRIMARY RESPONSIBILITIES

• Answer inbound calls, chats and schedule outbound video consultations for patients and customers
• Stay up to date on call center trends, market trends and other industry specific developments
• Proven ability to work in a stressful and demanding environment that receives up to 200+ inbound calls daily
• Proven ability to handle difficult or emotional situations, respond promptly to patient/customer needs, responds to requests for service and assistance, and meet commitments

• JOB REQUIREMENTS

  • High school diploma or general education degree (GED), associate degree or higher preferred
  • 2+ years of experience in call center or contact center environment
  • Experience working with medical cannabis or healthcare organizations is preferred
  • Experience with call center trends and technology, such as Zendesk, Calendy, Zoom, etc.
  • Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
  • Cannabis experience required
  • Must be at least 21 years of age
  • Exceptional customer service skills
  • Positive attitude, team player and strong work ethic
  • Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
  • Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
  • Must be able to obtain and retain a Registered Agent Card issued by the state of operation
  • Must have excellent organization and time management skills
  • Must be focused and detail oriented
  • Must be able to communicate clearly and effectively

Company Overview

Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.

EEO Statement

Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.