Product operations specialist

Description:

The Product Operations Specialist plays a critical role in scaling how Bectran builds and delivers products. You’ll sit at the intersection of product, engineering, QA, and go-to-market teams—driving alignment, simplifying execution, and turning data into insights that shape the future of our platform.

You’ll lead sprint operations, define product performance metrics, and champion process improvements using automation and AI. If you thrive in cross-functional, fast-paced environments and love building systems that help teams move faster with clarity—you’ll feel right at home here.

What You Will Do:

Program Management

• Coordinate sprints across Product, Engineering, QA, and Support.
• Run agile ceremonies (stand-ups, planning, retrospectives).
• Deliver post-launch assets: release notes, user guides, feedback tracking.
• Prioritize and groom backlogs to align with business goals.
• Support product planning: roadmap execution, go-live blockers, internal initiatives.

Product Intelligence

• Define metrics for sprint health, backlog health, and release performance.
• Build and maintain dashboards to track team velocity and operational KPIs.
• Monitor execution trends and surface risks before they impact delivery.
• Measure the impact of process improvements and strategic initiatives.

Process Optimization

• Audit workflows to identify inefficiencies, blockers, and recurring issues.
• Simplify and automate cross-functional processes using best practices and AI tools.
• Partner with stakeholders to implement changes that improve speed and quality.
• Champion AI adoption to create an agentic, scalable product org.

What You Need to Be Successful:

• A Bachelor’s or Master’s degree in Computer Science, Data Science or Data Analytics related field
• 1–3 years of experience in Product Operations, Product Management, Business Operations, or Agile Delivery
• Strong understanding of agile workflows and sprint planning (Jira, Confluence, etc.)
• Experience with data tracking and visualization (SQL, Tableau, PowerBI, or similar)
• Excellent organizational skills with the ability to manage multiple priorities
• Ability to synthesize input from technical and business teams
• Strong written and verbal communication skills—especially in cross-functional environments
• A builder’s mindset: you love improving systems, not just following them

Nice to Have

• Experience in a B2B SaaS environment
• Familiarity with technical topics (APIs, etc.)
• Hands-on experience using automation or AI tools to optimize workflows
• Experience driving product go-lives or cross-functional initiatives

Who We Are:

Since its inception in 2010, Bectran has pioneered cost-effective credit management and accounts receivable automation solutions for all sizes of organizations. Bectran’s SaaS solutions — credit, collections and accounts receivable — provide seamless user experiences across various industries and empower users with robust credit evaluation services, providing more oversight, control and efficiency to companies of all sizes.

Our dedication to improving the efficiency of the order-to-cash cycle has helped companies cut down the time to process and approve credit by over 90% while significantly lowering the risk of default. We are committed to helping businesses make the transition to powerful SaaS technology solutions that save you time and money.

Compensation & Benefits:

In accordance with Illinois' pay transparency requirements, we are committed to providing clear compensation information. The pay range for this position is $60,000 to $70,000 annually. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Pay ranges are subject to change based on evolving market conditions or business needs.

In addition to competitive pay, Bectran offers a comprehensive benefits package, which includes:

• 100% paid medical coverage through Blue Cross Blue Shield (choice of PPO and HSA plans).
• 100% paid dental, vision, and life insurance through MetLife.
• Options to participate in Health Savings Account (HSA) and Flexible Spending Account (FSA) plans.
• Short-term and long-term disability (STD/LTD) plans available for employee election through MetLife.
• Retirement savings plan with a 401(k) offering Roth and traditional contributions through Principal.
• 15 days of Paid time off (PTO) and 8 holidays off annually.

EEO Statement:

Bectran is an equal employment opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Bectran embraces diversity and promotes a culture of equity and inclusion where every individual is empowered to thrive. Employees are valued for their skills, experience, and unique perspectives. This commitment is reflected in our company policies and practices and is a fundamental principle of how we conduct business.

Application Instructions:
To apply, please submit resume through the listed posting or at our webpage: Applications will be accepted until the position is filled or the posting is removed.

Applicants with disabilities may contact us at [email protected] to request reasonable accommodations during the hiring process.

As Bectran continues to expand in the Fintech SaaS industry, we are seeking intelligent, energetic, and skilled individuals to join our Product team. If you are ready to launch your career at an industry leading company, we want to hear from you!