Service Center Customer Support

Company Description

Robert Bosch Tool Corporation is composed of industry-leading brands, including Bosch, Dremel, RotoZip, and Vermont American. Bosch designs, manufactures, and sells power tools, rotary tools, and accessories. Renowned for innovation, versatility, ease of use, durability, and performance, Bosch tools are sold through tool specialists, hardware stores, mass merchants, and home improvement centers.

The facility is a service and repair location housing a small dedicated team of repair and support technicians. If you are looking for a small team feel with a much bigger organization standing behind you, then the Bosch Service Center will be a great fit for your hands on power tool repair skills!

Job Description

This position supports the Bosch Service Center through customer contact, data-entry and inventory management in order to provide quality customer satisfaction.

Customer Service and Sales:

• Communicate constantly and professionally with customers via phone and/or face to face at counter to assess needs and resolve issues.
• Provide pricing, part numbers, availability, invoicing and tracking information, and other information to the Customer as required.
• Take orders and sell parts and accessories via phone, email, and over the counter, including cash and/or credit card transactions.
• Complete accurate claim checks when tools are dropped by customer. Enter tool data into computer system, which drives shipping, repair and credit order documentation, maintain customer contact database.
• Communicate estimates to customers and process responses. Document customer issues and resolutions as required. Print delivery notes after tool is repaired in preparation for customer pickup.
• Contact customer for credit card payment of all chargeable repairs, when repairs are completed for pickup, tracking multiple tools per customer per claim check.
• Reconcile daily reports with payments taken and repairs posted. Process credits if necessary.
• Release orders/credits to warehouse for picking or put-away.
• Process orders including no charge replacement orders if qualified (batteries, chargers, flashlights, defective parts, 12 volt tools), and Return Not Repaired (R&R) physically and in computer system, send to shipping.
• Print weekly audit reports.
• Trouble-shoot and resolve administrative errors. Research information using multiple portals and systems.
• Open and close facility as necessary.

Warehouse Ops:

• Receive transfer stock via UPS, Fed Ex, LTL.
• Verify and confirm the accuracy of the order compared to documentation.
• Prepare and package merchandise and customer tools for shipping.
• Load / unload to receive and sort merchandise, customer tools, and supplies.
• Receive and verify goods delivered against packing documentation.
• Store merchandise to appropriate shelf / bin.
• Monitor shared site email account for tool receipt and customer notes.
• Enter/Scan data into REMAS and the UPS/FedEx system for shipment processing.
• Process incoming customer tool repairs into REMAS
• Track shipping supply inventory and communicate needs as required
• Use documentation or customer request to determine what and how much inventory to pick.
• Pull inventory and customer tools from shelf or bin locations and deliver respective part to technician for repair, customer for counter pick-up, or shipping dept. to ship to customer.

Miscellaneous Duties as Assigned (i.e. new hire training, 5S, housekeeping, CIP, Special Projects as assigned by supervisor).

Qualifications

• High School Diploma / GED Required
• Associates degree preferred
• Entry level product knowledge and/or experience in customer repairs strongly preferred.
• Entry level Customer Service (preferably in retail environment)
• Entry level related Industry experience preferred
• Entry level computer and business systems skills (SAP experience preferred)
• Entry level communication, interpersonal and organizational skills
• Must be able to lift up to 50 lbs.

Additional Information

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

Equal Opportunity Employer, including disability/veterans.

Thanks to the work of every associate, Bosch has been recognized for award-winning culture by the following organizations:

• Great Place to Work™ Certified, 2024
• Fortune’s World’s Most Admired Companies, 2024
• America’s Best Large Employers, 2024
• America’s Best Employers for Diversity, 2024
• America’s Greatest Workplaces for Women, Newsweek 2024
• Greatest Workplaces for Diversity, Newsweek 2024
• Bosch Power Tools was recently recognized as one of Newsweek’s America’s Greatest Workplaces in Manufacturing 2025

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

The U.S. pay rate range for this full-time position is $22.78 to $25.48 an hour. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

In addition to your hourly pay, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an attractive employer match; wellness programs; life insurance; short and long term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses. Learn more about our full benefits offerings by visiting: . Pay ranges included in the postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits.

Salary estimates published on online job boards, rather than the Bosch US Careers Page, may not be a true representation of the actual pay range offered for this position.