Regional Director of Operations

Job Description

Job Description

The Regional Director is a senior leadership role responsible for the operational performance, strategic execution, and leadership of multiple urgent care centers across a designated region. This role directly supervises Regional Managers and provides oversight for clinic operations, ensuring quality patient care, regulatory compliance, financial performance, and alignment with organizational goals.

Key Responsibilities:
Leadership & Oversight:

• Lead and support a team of Regional Managers to ensure high performance, engagement, and accountability.
• Foster a culture of clinical excellence, patient satisfaction, and operational efficiency.
• Serve as the liaison between regional management and executive leadership.

• Ensure that urgent care centers operate efficiently and in accordance with company standards.
• Oversee implementation of standardized processes, policies, and procedures across clinics.
• Collaborate with clinical leadership to ensure appropriate staffing, training, and care delivery.

• Participate in strategic planning initiatives and drive regional execution of key performance metrics (KPI).
• Oversee impactful projects, ensuring key deliverables are met by both direct reports and cross-functional partners, while staying on task and budget.
• Identify growth opportunities including new clinic openings, service expansion, or market entry.

• Monitor regional budgets, P&Ls, and cost controls in collaboration with finance.
• Support regional managers in achieving financial targets, including revenue, labor costs, and operational efficiency.

• Ensure adherence to federal, state, and local healthcare regulations and company compliance standards.
• Support quality improvement initiatives, incident reporting, and audit readiness.

• Communicate effectively with internal stakeholders, including clinical leaders, HR, IT, and marketing.
• Represent the region in executive meetings and contribute to enterprise-level decision-making.

• Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred).
• Minimum 5-7 years of multi-site healthcare management experience; urgent care, outpatient, or ambulatory care experience strongly preferred.
• Demonstrated success in leading high-performing teams and managing through Regional Managers or multi-level leadership.
• Strong knowledge of healthcare operations, compliance, and clinical workflows.
• Excellent leadership, analytical, and communication skills.
• Ability to travel regularly within the region.

• Strategic Thinking & Execution
• People Leadership & Coaching
• Financial Acumen
• Operational Excellence
• Quality & Compliance Focus
• Change Management

• The expected compensation range for this position is $80,000 to $140,000 based upon the candidate’s knowledge, skills, and experience.
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and continuing education support

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