Manager | Rockford, IL

Job Description

Job Description

What's In It For You!:

Work Life Balance

Comprehensive Health benefits

Paid time off (PTO)

Excellent room for growth and advancement

Employee Discounts

Job Summary:

As a Restaurant Manager, you will be responsible for overseeing the day-to-day operations of our fast-casual restaurant. Your primary focus will be on providing exceptional customer service and ensuring a positive dining experience for our guests.

Key Responsibilities:

Customer Service:

• Ensure that all guests are greeted and served in a friendly and timely manner.
• Resolve customer complaints and concerns promptly and professionally.
• Train and supervise staff on customer service standards and expectations.

Operations:

• Manage daily operations, including scheduling, staffing, inventory control, and cash handling.
• Ensure compliance with all health and safety regulations.
• Maintain a clean and organized restaurant environment.

Team Management:

• Hire, train, and develop a high-performing team of employees.
• Motivate and inspire staff to provide exceptional customer service.
• Address performance issues and provide coaching and feedback.

Financial Management:

• Monitor sales and labor costs to ensure profitability.
• Develop and implement strategies to increase sales and reduce expenses.
• Prepare and analyze financial reports.
• Community Engagement:
• Participate in community events and initiatives.
• Build relationships with local businesses and organizations.

Qualifications:

• Minimum of 5 years of experience as a restaurant manager or assistant manager in a fast-casual or casual dining environment.
• Strong customer service skills and a passion for providing exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and restaurant management software.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Training and development programs.
• Employee discounts.

If you are a passionate and dedicated restaurant manager who is committed to providing exceptional customer service, we encourage you to apply.

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