eBusiness Support Specialist

eBusiness Support Specialist

JOB-10044623

Anticipated Start Date

September 29, 2025

Location

Remote

Type of Employment

Contract Hire

Employer Info

Our client is a world leader in gases, technologies and services used in many industries and for Health purposes. Oxygen, nitrogen, and hydrogen are essential small molecules for life, matter, and energy.

With safety as their priority, training will be provided for all employees to ensure the job is done properly. This client also hires many of their full-time employees through temporary agencies so many of our roles are temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for a full-time role with their company. All roles have an opportunity for career advancement once full time with our client and provide excellent benefits to their full-time

Job Summary

We are seeking a detail-oriented and customer-focused eBusiness Support Specialist to join our team on a temporary assignment. In this internal/external customer-facing role, you will provide technical and administrative support for eBusiness solutions. The position is responsible for identifying, analyzing, and triaging customer issues primarily related to web-based platforms and digital integrations, ensuring a smooth and responsive customer experience.

Job Description

• Provide first-level technical triage and support for eBusiness platforms, including troubleshooting inquiries, user-reported issues, and system outages.
• Serve as a point of contact for customer issues related to web portals or digitally integrated systems.
  
• Perform administrative tasks such as user registration, system documentation, process logging, and task management.
  
• Assist in the resolution of browser-related issues and system access challenges.
  
• Communicate effectively with both internal teams and external clients to ensure timely and accurate issue resolution.
  
• Adapt quickly to new tasks or evolving responsibilities as assigned.

Skills Required

• Minimum of 3 years in a customer service or support role
• Previous experience in eBusiness/eCommerce or digital support preferred
  
• Familiarity with SAP, Business Warehouse, or Hybris is a plus
  
• Strong critical thinking and problem-solving skills
  
• Excellent written and verbal communication abilities
  
• Proficient in troubleshooting web browsers and navigating online platforms
  
• Able to perform under pressure and meet tight deadlines
  
• Willingness to learn quickly and adapt to changing priorities

Education

• Bachelor’s degree (B.A./B.S.) preferred OR 3+ years of relevant work experience

Additional Requirements

• Shif t: M-F 8-5
• This position may be performed remotely or onsite depending on candidate location and role requirements.
• Role requires the ability to communicate effectively (talk, hear), sit or walk for extended periods, and use hands for typing and handling tools.
• Visual requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to focus.
• Reasonable accommodations can be made for individuals with disabilities to perform essential functions.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.