Kitchen & Bath Cabinet Customer Service Representative

Job Description

Job Description

Studio41 is seeking a Cabinet Customer Service Representative to join our team. In this position, you will be responsible for addressing customer needs by ensuring that tasks and order requirements are accurately detailed and completed on time. You must maintain relationships with both internal and external customers and serve as a vital liaison between our cabinet department to meet customer needs.

Responsibilities:

· Manage customer inquiries and needs from distributors, end-users, and manufacturer's reps, ensuring timely resolutions

· Maintain exceptional service while fostering relationships with both internal and external customers

· Investigate customer issues, complaints and replacement orders to find a successful resolution promptly, accurately and in a reasonable amount of time

· Function efficiently within a team environment to meet business objectives

· Ability to schedule appointments

· Undertake additional duties as assigned by the management

Requirements

· 2+ years of cabinet design experience

· 2+ years of 2020 Kitchen Design or equivalent design software experience like Sketchup or Revit

· Proficient in Microsoft Word, Outlook, and Excel

· Solid organizational and time management skills

· Must be able to communicate clear, concise objectives and expectations with customers, team members, and management.

· Ability to solve practical problems

· Prior customer service experience is required for those who have worked in the cabinet industry.

· On-time and reliable attendance for scheduled workdays

Studio41/ Climate Guard Windows & Doors is a Chicago based luxury kitchen, bath and window showroom with one location in Scottsdale, AZ. Our talented design associates specialize in kitchen and bath plumbing fixtures, cabinetry, decorative hardware, window treatments, tile and windows.

Company Description

Studio41/ Climate Guard Windows & Doors is a Chicago based luxury kitchen, bath and window showroom with one location in Scottsdale, AZ. Our talented design associates specialize in kitchen and bath plumbing fixtures, cabinetry, decorative hardware, window treatments, tile and windows.