Customer Success Manager

About the company

Cargado, the first invite-only load board for cross-border Mexico freight, launched in April 2024 by freight industry veterans Matt Silver and Rylan Hawkins. Cargado's product simplifies the cross-border freight experience and has helped drive the historic rise of nearshoring and growing demand for improved cross-border logistics. Over 60 logistics companies leverage Cargado to get loads booked faster with greater transparency and a trusted network of carriers. Cargado has raised over $10M since starting in October 2023 from investors such as Primary Venture Partners, Ironspring Ventures, Zenda Capital, Wischoff Ventures, and RyderVentures.

About the role

In this role you will be responsible for managing our current customer base. You will onboard new customers, build relationships, understand their business needs and ultimately help them drive success in their companies through Cargado.

You will make a huge impact on not only our customers’ business but on Cargado in building out our customer success motion for scale.

What you’ll do

• Lead high-impact onboarding sessions that set up customers for long-term success

• Act as a trusted advisor, developing deep relationships, understanding customer goals, and helping them realize value from Cargado

• Drive adoption and engagement across customer accounts; proactively identify ways we can deliver even more value

• Analyze usage patterns and surface actionable insights to improve customer performance

• Serve as the "voice of the customer", sharing feedback with our Product and Engineering teams to help drive platform improvements.

• Collaborate with senior customer stakeholders to share performance insights and ensure alignment with their business goals

About you

• 2+ years of experience in a consultative, customer-facing role (Account Management, Customer Success Management, etc.), with at least 2 years at a B2B SaaS company.

• Demonstrated success in driving customer satisfaction, engagement and retention

• 1+ year of experience in a Freight brokerage preferred

• Highly adaptable and energized by change — you thrive in fast-paced startup environments

Location: Chicago, Hybrid with in office 3 times a week

Can be up to 20% travel to visit key clients; may include travel to Mexico and Canada