Associate Director of Operations

Associate Director of Operations
Full-time, remote

About the Company

Tried and True Media (TNT) is a dynamic performance marketing agency that has generated over $1.2 billion in sales for our clients. We are a data-driven performance marketing agency specializing in customer acquisition for Direct-to-Consumer companies. With a team of 80+ remote employees worldwide, we combine creative excellence with algorithmic precision to deliver exceptional results for our partners.

About the Role

We’re looking for a hands-on Associate Director of Operations to help drive efficiency, collaboration, and growth across our digital marketing agency. In this role, you’ll be the operational backbone of our team—building systems and automations that keep projects moving, ensuring client deliverables are met on time, managing our coordinators and empowering team members to do their best work. You’ll partner closely with the Director of Operations, account leads, creatives, and strategists, to make sure every campaign runs smoothly and delivers results.

What You’ll Do

• Operations & Process

  • Build and refine workflows that keep campaigns on track and teams aligned.

  • Identify bottlenecks, recommend solutions, and implement processes that scale with growth.

  • Standardize best practices across client accounts while keeping flexibility for custom needs.

• Project & Resource Management

  • Oversee scheduling, resourcing, and prioritization across multiple projects and client portfolios.

  • Manage project management platforms to ensure visibility, accountability, and clear communication.

  • Keep a pulse on timelines, budgets, and deliverables—flagging risks before they become issues.

• Cross-Team Collaboration

  • Partner with client services, creative, and media teams to ensure seamless execution of campaigns.

  • Act as the connective tissue between departments, ensuring no details fall through the cracks.

  • Lead and mentor the coordinator team, providing training and guidance while ensuring the quality and performance of their work.

  • Keep up to date with changing technologies and tools available to our teams

  • Support leadership with insights and recommendations on team performance and operational health.

• Data & Performance

  • Track KPIs, budgets, and resource utilization to maximize efficiency.

  • Provide regular reporting on agency operations, identifying opportunities to optimize.

  • Collaborate with analytics teams to ensure accurate campaign reporting for clients.

• Tools & Technology

  • Evaluate and manage the agency’s tech stack for project management, automation, and marketing execution.

  • Champion the adoption of tools that improve collaboration and performance.

What We’re Looking For

• 6+ years of experience in digital marketing operations, project management, or an agency operations role.

• Fluent Written and Spoken English – You can both speak and write fluently in English

• Strong understanding of digital marketing workflows (media, creative, strategy, analytics).

• Hands-on experience with project management tools (Asana, Monday.com, Jira, ClickUp -is a plus, etc.).

• Proven ability to juggle multiple projects, clients, and deadlines in a fast-paced environment.

• Skilled communicator who can navigate between internal teams and external partners with ease.

• 2+ years of direct report Management experience

• Solutions-oriented, resourceful, and comfortable with change and ambiguity.

Why You’ll Love It Here

• Collaborative Teams: A global team of marketing experts here to help each other, drive mutual success and contribute to TNT’s success as a global force in direct response marketing.

• Growth: An entrepreneurial, promote from within culture, where your impact, innovation and growth are valued, acknowledged, and awarded.

• Remote Flexibility: A fully remote environment, giving you the time you need to pursue your passions outside of work, so you do better at work.