Greeter/Customer Care Coord

Toyota of Naperville is seeking a friendly and customer-focused individual to join our team as a Greeter/Customer Care Coordinator. This is a full-time, hourly Service job in the auto industry where you will be the first point of contact for our customers and provide exceptional customer service. As an individual contributor, you will play a crucial role in creating a positive and welcoming experience for our customers. You will need to have open availability weekdays and 7a.m - 4 p.m. on Saturdays. As a full time employee you will receive a weekday and Sundays off.

Compensation & Benefits:
The position also includes a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, and employee discounts on vehicles and services.

• Paid Vacation after 90 days


• Eligible for up to 5 weeks of Paid Vacation


• Paid Holidays


• 5 day work week


• Paid Training


• Uncapped earning potential


• Growth opportunities


• Excellent Health, Dental, & Vision Insurance


• 401K


• Positive & motivating work environment


• $20.00 Per Hour

Responsibilities:

• Welcome and greet all guests promptly and professionally as they enter the service lanes.


• Provide a warm and friendly first impression to ensure a positive customer experience.


• Tag and bag the interior of vehicles (seat covers, floor mats, steering wheel covers, etc.) to protect customer property.


• Inform guests that a Guest Experience Specialist will be with them shortly and offer assistance as needed.


• Maintain awareness of service lane traffic flow to ensure guests are acknowledged in a timely manner.


• Monitor and maintain cleanliness and organization of the service drive area.


• Assist with directing vehicles safely into and out of the service lanes when needed.


• Support overall customer satisfaction by delivering attentive and courteous service.


• Perform additional duties and responsibilities as assigned by management.



• Requirements:
  


• High school diploma or equivalent


• Previous experience in a customer-facing role preferred


• Strong communication and interpersonal skills


• Ability to multitask and work in a fast-paced environment


• Must be able to work in a team as well as independently


• Must have a valid driver's license and clean driving record
  EEOC Statement:
  Dan Wolf Automotive Group is an equal opportunity employer and values diversity at their company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive and welcoming workplace for all employees.