Salesforce Lead Developer - Kana, Copilot (GC or USC)
Company Description
VTekis Consulting LLC provides complete solutions for Staff Agumentation, Recruitment Process Outsourcing, Contract Hiring, Direct Hire and Outsourced Solutions. Our goal is to deliver quality professional services to our clients not just to find someone to do a job, we match the right professional for your staffing needs and earning confidence through the proper assignment of people. This alignment of people and companies allows us to create opportunity. Most importantly, We don’t consider the process complete until we find the perfect fit.
Job Description
About the project:
Looking to stand up a long-term team immediately to work alongside Salesforce experts completing the implementation to architect the solution, gain knowledge, and continue building after Salesforce's involvement ends.Salesforce will be replacing Kana with Salesforce, which brings desired capabilities and allows for future opportunities like integration into united.com and the mobile app, efficient workflow management, and AI capabilities.
The Salesforce product being implemented is predominantly 'Agent Force,' a specific SKU, built on Service Cloud, and includes email and web interface channelsAbout the team and goals:
Key focus is transforming contact center case management using Salesforce. Currently, they use homegrown tools like "Copilot" and a basic case management platform called "Kana" from Verint, which they need to replace. The United Contact Center operates 24/7 across 14 countries, four continents, and serves 6,700 agents. The initial implementation is for 1,100 agents with the Kana replacement, but eventually, all 6,700 agents will use Salesforce .Regards,
Mohammed ilyas,
PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com
Additional Information
All your information will be kept confidential according to EEO guidelines.
Recommended Jobs
Estimator, Sales, or Move Consultant
Title Options: Move/Sales Consultant, Marketer, Marketing Manager, Advertising or Marketing Coordinator Compensation Options: Hourly rate, plus sales and commission opportunities. Job Sum…
Internal Medicine Opportunity - 40 minutes from Chicago, IL!
Internal Medicine opportunity located 40 minutes from Chicago Downtown! ~ Join this busy practice ~ Strctly Outpatient - Monday thru Friday with flexible scheduling ~ See 18 plus patients per da…
Human Resource Manager
Human Resources Manager Location: Hybrid (Preferred: Chicago, IL or Southeast Michigan) Company: Town Square Health Salary Range: $90,000 - $110,000 About Town Square Health Town Squa…
Vegetation Management Tractor Operator
Location Springfield, IL, 62703 A day in the life Sun up, you’re pre-tripping your tractor-mounted mower—checking fluids, lubricating critical points, and inspecting safety features. Then it’s …
Director of Maintenance
Company : A Privately Held Landscape & Snow Services Leader Location : Bartlett & McHenry, IL Recruiter : Bloom Talent Solutions is proud to partner with a respected, privately owned landsca…
Environmental Field Subconsultant (Phase I ESA / PCA) (IN, IL, WI, MN)
We are expanding our network of skilled Field Professionals to support Phase I Environmental Site Assessments (ESA) and Property Condition Assessments (PCA). This is a subcontractor opportunity withi…
Bilingual Sales Representative - Spanish
Howard Wright - State Farm Agency, located in Joliet, IL has an immediate opening for a full-time Bilingual (Spanish/English) Sales Representative. Insurance experience is not required as we will tra…
Client Success Manager - Locum Tenens
About the Role: The Client Success Manager is a key position, with the primary goal of growing and managing a portfolio of Healthcare accounts in mostly clinical and some allied and nonclinical sett…
Staff Test and Validation Engineer
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to att…