Service Writer

Midwest Transit Equipment, Inc. seeks a Service Writer for our Kankakee, IL location. About Midwest Transit Equipment: For over 50 years, we have been known for our honesty and integrity in our dealings with both our manufacturers and customers. We take pride in our reputation for offering quality vehicles, exceptional service and affordable prices. We strive to emphasize excellence through our attention to detail and our quality service. We maintain thousands of vehicles at eight locations in five states, a $8 million parts inventory and over 300 employees committed to providing safe, comfortable and reliable transportation for our customers around the world. Who we are looking for: We are looking for a Service Writer for our Service Dept. The Service Writer services as a liaison between customers who need repairs performed on their vehicle and the technicians who provide those repairs Duties

• Provide excellent customer service
• Determine triage time and communicate it to the customer
• After triage completion prepare estimates for service work and parts
• Act as liaison between customers, manufacturers, and technicians
• Look up warranty history and potential open recalls on buses
• Open RO’s in computer system
• Code RO’s for proper billing; customer, warranty, or company code
• Track service work orders from start to finish
• Coordinate pick and return of customer vehicles
• Properly document all work orders
• Communicate with Parts Dept and Service Technicians to make sure everything needed is on hand
• Contact manufacturers for warranty approvals, issues, goodwill, and repair assistance
• Perform timely follow up communication with the customer
• Scan all paperwork for customer repairs into Docuphase and Salesforce
• Keeps updated on all warranty policies and product changes
• Other duties as assigned

Education and/or Work Experience Requirement

• High School diploma or equivalent required
• Experience in the Bus, Medium/Heavy Duty truck or automotive industry
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel)
• Knowledge of internal service, sales and parts policies and procedures
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Benefits:

• Competitive salary
• Medical, Dental, and Vision Insurance
• Company paid for Short & Long Term Disability and Life Insurance
• 401(k) with company match
• Holiday Pay
• Paid Time Off
• Career Growth

Midwest Transit Equipment is proud to be an Equal Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service. Midwest Transit Equipment is also proud to be a Drug Free workplace.