Business Process Analyst

Job Requisition ID: 49788

Opening Date: 09/26/2025
Closing Date: 10/09/2025
​Agency: Department of Human Services
Class Title: EXECUTIVE I - 13851
Skill Option: None
Bilingual Option: None
Salary: Anticipated Salary $5,928-$8,493/month ($71,136-$101,916/year)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 2
Bargaining Unit Code: RC062
Merit Comp Code:

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This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family and Community Services is seeking to hire a position to serve as a Business Process Analyst. This position organizes, plans, executes, controls and evaluates the review, testing and analysis of newly developed, revised, or existing functionality of Integrated Eligibility System (IES), which provides for recipient delivery services agency-wide. This position aligns needs of business through system design recommendations and design planning; prepares test scripts for programs to be executed in user-acceptance environment and executes scripts; participates in analysis of outcomes and compares to expected outcomes for accuracy, efficiency and completeness; tracks and documents design change process and progress of the application; assists in updating instructions to complete work and business processes; designs and documents workflow; ranks tickets for priority; complete assignments in IES functional areas; and assists in preparing reports for leadership on outcomes and quality control, confers with a variety of liaisons within agencies on issues, recommendations, and development.

Essential Functions

• Serves as a Business Process Analyst.
• Designs, analyzes and tests IES based upon Department of Human Services (DHS) priorities and knowledge of business practices.
• Analyzes outcomes vs expected outcomes to identify issues with testing.
• Reviews policy and rule changes impacting service delivery via IES.
• Travels to attend meetings to identify priority areas for testing requirements and design and to discuss issues and successes of testing.
• Performs other duties as required or assigned which is reasonably with the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, preferably with coursework in business or public administration.
• Requires one (1) year of responsible administrative experience in a public or business organization, or completion of an agency approved professional management training program.

Specialized Skills

• Of the one (1) year of required experience, requires one (1) year of progressively responsible administrative casework experience performing operational research and data processing including functions such as completing initial applications, redeterminations, mid-point reports, program adds, additions, changes and crossmatches utilized within a public assistance eligibility system such as the Integrated Eligibility Systems (IES).

Preferred Qualifications

• One (1) year of progressively responsible administrative casework experience performing operational research and data processing including functions such as completing initial applications, redeterminations, mid-point reports, program adds, additions, changes and crossmatches utilized within a public assistance eligibility system such as the Integrated Eligibility Systems (IES).
• Two (2) years of professional experience utilizing casework programs, policies, and business processes.
• Two (2) years of professional experience analyzing problems and providing clear instructions on use of public assistance eligibility system such as Integrated Eligibility Systems (IES).
• Two (2) years of professional experience documenting design change process with strong attention to detail for a public or private organization.

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• Requires the ability to work overtime and/or outside of regular business hours.

* All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Monday-Friday, 8:30am-5pm, 1-hour unpaid lunch.

Work Location: 600 E Ash St, Springfield, Illinois, 62703

Family and Community Services

Integrated Eligibility System

Business Process Team A

Springfield, Sangamon County

Agency Contact: [email protected]

Posting Group: Leadership & Management; Social Services

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the for State employees and review the

Non-State employees: on – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]