Customer Experience Coordinator

OSM is a dynamic, high-growth organization specializing in B2C eCommerce mail sortation. We are proud to be named to the Inc. Fastest Growing 5000 list for 16 consecutive years. Our growth has provided our workforce many professional development and advancement opportunities. Despite being a $630M+ company, we still maintain that entrepreneurial spirit with creating new processes and systems to scale with the company. And we've been very purposeful in creating the right culture for our workforce and our workforce as recognized it as we've been named a Great Place to Work for the past 7 years.

We are excited to announce we are currently hiring a Customer Experience Coordinator to work on our Customer Experience team. This is a hybrid position with anticipated 2-3 days in office.

Key Job Responsibilities:

• Serve as the lead point of contact for select customer account support activities.
• Deploy strategies to ensure all customer needs are met to increase customer retention.
• Develop a routine call schedule, at least quarterly, to contact each assigned account.
• Assist with revenue management strategies and budget estimates in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively.
• Partner with the Sales team to ensure all sales contracts and associated agreements are received, retained, and processed in a timely manner.
• With the support of the Sales team, conduct regular account reviews with customers to ensure that the customer's goals and expectations are met.
• Work cross-departmentally to resolve issues for assigned accounts.
• Ensure all customer specific data is entered in Salesforce on assigned accounts.
• Support the Sales team with RFP preparation and response.
• Support the Sales team as required on customer calls and meetings.
• Ensure all assigned account have the appropriate OSM reporting tools.

Required skills, education, and experience:

• Bachelor's Degree (B.A.) from four-year college or university preferred.
• At least two (2) years sales or account management experience.
• Strong user level skills with Salesforce.com.
• Strong MS Office Suite skills.
• Ability to travel as needed to support sales and assigned accounts.

What We Offer:

• Competitive base salary.
• Comprehensive health benefits: medical, dental, and vision.
• Employer-paid short-term disability and life insurance.
• Immediate access to paid time off and holidays.
• 401(k) with 4–7% employer contribution and profit sharing.
• Gym reimbursement.

Our Culture:
We’re a performance-driven organization that values initiative, collaboration, and integrity. Our team thrives on solving complex challenges, supporting one another, and celebrating wins — big and small. If you’re passionate about growth and making a measurable impact, you’ll fit right in.

Anticipated rate is $22-$25/hr.