Technician II, Regional Service

Overview:

Join Our Team as a Service Technician II!

Are you a hands-on problem solver with a passion for troubleshooting and technology? As a Service Technician II , you'll play a key role in supporting our customers by delivering expert in‑house repair services, technical guidance, and product training.

In this role, you will:

• Diagnose mechanical, hardware, software, and system issues using established procedures
• Perform precise testing, calibration, and quality checks on repaired equipment
• Read and interpret schematics to carry out modifications and improvements
• Serve as a trusted resource for customers, offering technical insights and support

If you enjoy tackling complex challenges and take pride in restoring equipment to top performance, this is an exciting opportunity to grow your technical expertise and make a meaningful impact.

This role will be onsite out of our Wheeling, IL facility!

 

Responsibilities:

• Repairs Company products, including but not limited to entry level products (wired microphones, headphones, and earphones), analog mixers and low tier wireless systems.
• Analyzes and troubleshoots to component level.
• Analyzes products for low- and high-level defects.
• Communicates with customers regarding product repairs and operation when necessary.
• Assists in training internal and external customers on Company products and systems.
• Assists with Technical bulletin services and service manuals.
• Learn to use automated and basic test tools
• Performs other duties as assigned

Qualifications:

• Bachelor’s degree in electronics, computer engineering, or related field.
• 1-2 years of experience working with ERP systems including but not limited to SAP or Salesforce (preferred)
• 2-3 years of experience with test gear. Examples include oscilloscopes, RF generators, or audio analyzers.
• Soldering experience required.
• Strong knowledge of analog is required, and knowledge of digital electronics is a plus.
• Good verbal and written communication skills. Bi/multilingual a plus.
• Good computer skills, preferably in a Windows environment.
• Ability to learn and apply company policies and procedures to resolve routine issues.
• Ability to follow standard procedures in analyzing situations or data.
• Ability to build stable working relationships internally.

 

Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.

 

WHO WE ARE

Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

 

Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.

 

Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.

THE MIX MATTERS
Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!

PAY TRANSPARENCY
Shure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum base salary for the opportunity. The base salary for this position ranges from $46,000 to $68,000. If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. All positions also include an award-winning benefits package.

 

WE GOT YOU - Our Benefits
At Shure, we prioritize the well-being of our Associates. We offer competitive rewards packages to full-time and part-time Associates working 24 or more hours a week that address physical, mental, financial, and overall well-being. Our benefits include comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. To learn more, check out our Benefits At A Glance .

 

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