Business Development Representative

Business Development Representative (BDR)

As a Business Development Representative (BDR) at PuroClean Emergency Restoration Services, you play a key role in driving revenue by building strong, lasting relationships with high-value clients and referral partners. Your primary goal is to become the trusted go-to for disaster restoration services in your territory, aligning your efforts with our mission, core values, and structured sales process.

Core Qualities of a Successful BDR at PuroClean:

• Positive, self-motivated, and enthusiastic
• A natural leader and hard worker
• Efficient, organized, and decisive under pressure
• Punctual and reliable
• Professional and respectful to team members, clients, and company property
• Team-oriented and collaborative
• Passionate about personal and team success
• Represents our company with integrity and pride in all interactions

Key Responsibilities:

• Develop and maintain profitable relationships with key referral sources such as: Property Managers, Insurance Agents/Brokers, Adjusters, General Contractors, Business Owners, Healthcare Facilities, Colleges, etc.
• Execute 35 discovery ("probe") meetings per week, logged and tracked in CRM
• Identify and secure new business through prospecting, cold calling, and outreach
• Collaborate with local managers to plan and execute marketing campaigns
• Host and coordinate educational and promotional events (e.g., CE classes, lunch & learns)
• Maintain contracts, memberships, and referral networks
• Serve as the main liaison between PuroClean and insurance-related contacts
• Maintain clean and organized vehicles and workspaces
• Support teammates by sharing industry knowledge and best practices
• Use provided software tools effectively in your daily workflow

Sales Process & Expectations:

Schedule:

• 40-hour workweek, flexible based on events, appointments, or seasonal demands

Expenses:

• Use location marketing budget responsibly to build high-quality client relationships
• All expenses must be pre-approved and documented; larger expenses (over $250) must be approved through the Accounts Payable process
• Budgets will be reviewed quarterly and may be adjusted accordingly

Territory & Prospecting Duties:

• Build and maintain a list of up to 250 target contacts (to be refined over time)
• Visit each contact at least once per quarter, always with a meaningful interaction
• Follow up with clients on every referred job, adjusting frequency per client preference
• Track all sales visits and meaningful conversations in CRM, tagging your direct report
• Focus on 100150 high-value, active relationships that consistently generate work
• Create and maintain sales routes targeting a mix of verticals (e.g., insurance, property management, healthcare, education, commercial, residential)

Reporting & CRM Usage:

• Share your weekly calendar with management.
• Log all visits in CRM with detailed notes no "drop-offs" without engagement
• Regularly identify and prioritize decision-makers within your territory
• Come to each weekly meeting with a brief report on wins, updates, and challenges

Presentation & Professionalism:

• Maintain a clean, professional appearance appropriate to the activity or event
• Business casual is expected for client visits and professional appointments
• Attire may vary appropriately for specific events (e.g., golf outings, volunteer days)
• Follow all dress and conduct policies as outlined in the employee handbook

Compensation: Commission & Bonus Structure:

• 2% commission on the gross estimate/invoice for referred jobs performed by PuroClean
• Commission is paid monthly, after the job is paid in full and closed out
• A job is commission-eligible if: 1) The referring contact is assigned to you in CRM and you have logged activity/visits with the contact within the past 90 days
• A commission report must be completed and approved by management.

Final Notes:

At PuroClean, success is about more than just numbers. It's about building trust-based relationships and becoming a valued resource in moments that matter. Our team is driven by integrity, loyalty, quality, and teamwork and we're looking for BDRs who are just as committed.

If this sounds like you, we'd love to hear from you.