Retail Compliance & Recall Coordination Specialist - Call Center

Title: Retail Compliance & Recall Coordination Specialist – Call Center
Location: Deerfield, IL – Local Candidates Preferred | Remote during contract with potential onsite requirements
Duration & Type: Contract (Approx. 4 Weeks with Potential Extension), 40 hours per week (CST) with occasional overtime or after-hours response during urgent recall events
Compensation: Competitive hourly W2 rate ($28.07-30.10), Access to Healthcare & Dental Insurance Plan of Choice (details available upon request)

Summary
Chamberlain Advisors is partnering with a large national retail healthcare organization to identify a Retail Compliance & Recall Coordination Specialist to support time-sensitive product recall and compliance initiatives across a nationwide store network in the call center.

This role serves as a key operational coordinator responsible for ensuring that urgent product recalls, pull-and-quarantine actions, and compliance communications are executed accurately and efficiently across retail locations. The specialist will act as a liaison between compliance teams, field operations, merchandising, supply chain, and store leadership to confirm that recall actions are completed, documented, and substantiated within required timelines.

This is a highly detail-oriented role requiring strong communication, organization, and follow-up skills. The ideal candidate thrives in a fast-paced environment, is comfortable working with data and large call volumes, and can independently manage compliance-related tasks with minimal supervision. Click Apply Now to join the Chamberlain experience.

What You Will Be Accountable For

• Track and manage product Pull & Quarantine and recall actions from initiation through final substantiation
• Contact retail store locations to communicate urgent recall instructions and confirm removal and proper disposal of affected products
• Follow up with store leadership to ensure recall actions are completed within required timelines
• Maintain detailed records of store interactions, recall confirmations, and corrective actions taken
• Serve as a communication bridge between Compliance, Operations, Merchandising, Supply Chain, Quality, and Technical teams during recall events
• Coordinate and distribute recall communications and compliance notifications to field teams
• Assist in preparing and updating compliance documentation, SOPs, and job aids
• Support the maintenance of internal compliance tracking tools and reporting systems
• Monitor recall progress and escalate unresolved issues to appropriate internal stakeholders
• Assist with broader retail compliance initiatives related to regulated product categories including alcohol, food safety, tobacco, and lottery
• Support audits, reporting activities, and documentation management for compliance programs

What Qualifications You Need

• 10+ years of customer service, call center, compliance coordination, or operational support experience
• Experience handling high-volume phone communication and issue resolution
• Strong ability to document interactions, maintain records, and track operational tasks through completion
• Intermediate Microsoft Excel skills, including:
• Managing large datasets, VLOOKUPs, Pivot tables
• Duplicate identification and data validation
• Ability to work independently, prioritize tasks, and follow through on urgent operational actions
• Strong verbal and written communication skills with the ability to interact with store leadership and cross-functional teams
• Highly organized with strong attention to detail and process adherence

Preferred Qualifications

• Experience supporting retail operations, compliance, product recalls, or quality assurance initiatives
• Prior experience working with regulated retail environments (food safety, tobacco, alcohol, pharmacy, etc.)
• Exposure to audit preparation, compliance reporting, or operational documentation processes
• Experience serving as a point of escalation for operational issues or customer concerns

Why Work with Chamberlain?

Chamberlain Advisors is a veteran-owned business that provides human capital solutions across a wide range of industries and engagement types. Chamberlain candidates benefit from our unique hiring and interviewing process which has been designed to increase the likelihood that they will be successful in their job searches. This is achieved through our 5-step recruitment process, ensuring a top-of-the-line candidate experience. Find out what makes us different; apply to Chamberlain today.

Equal Employment Opportunity

Chamberlain Advisors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Chamberlain Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Chamberlain Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Chamberlain Advisors' employees to perform their job duties may result in discipline up to and including discharge.

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