Receptionist / Customer Care Associate

About the role

At Home Carpet One, we're not just selling floors; we're helping our customers make their spaces feel like home. We're seeking a friendly, organized, and customer-focused Receptionist/Customer Care Associate to be the welcoming first point of contact for our customers. While the role will have responsibilities similar to those you would see in standard reception/front desk position, you will also be focused on the customer experience. This role is perfect for someone who thrives in a people-oriented environment, has exceptional communication skills, and enjoys being part of a collaborative team. Here's what you can expect at Home Carpet One:

Schedule : Monday-Friday 8am-4pm; Sale Day Saturdays (5x / year)

Purpose-driven position : Become an essential part of our customer's journey from the moment they contact us. Your warm greeting and assistance set the tone for their entire experience with our company.

Strong work-life balance : Experience a high-performing, but relaxed working environment with full-time, set hours.

Dynamic working environment : Utilize your customer service skills in our recently remodeled 14,000 square foot flooring, kitchen, and bath showroom, providing a welcoming atmosphere for all visitors.

What you'll do

Provide exceptional first impressions : Immediately greet every customer that comes through our door, exchange names, and create a welcoming atmosphere for all visitors

Manage communications : Answer and direct incoming phone calls professionally, respond to inquiries via email and Podium, and ensure all messages are properly relayed to the appropriate team members

Support the sales process : Oversee the sales rotation system (Up System), posting just-in-time updates to Slack and maintaining the in-showroom customer log

Assist with customer intake : Gather essential information from customers about their project type, direct them to the appropriate area, and convey details to relevant sales team members using our CRM software

Provide measure support : Send text notifications via Podium for upcoming measures, verify addresses, and communicate with customers as needed

Process payments : Assist customers with payment processing using RFMS and notify appropriate sales team members once payments have been processed

Assist with sales and inventory reporting : Collect sales receipts for end-of-day reporting and filing and run reports for inventory and process the data for upload to our inventory manager

Maintain reception area : Ensure the reception desk and surrounding area are clean, organized, and stocked with necessary supplies including water, printer paper, pens, and promotional materials

Perform administrative tasks : Complete data entry, scanning, document organization, and other misc. administrative duties as assigned

Assist with customer feedback : Support the customer care team by sending review reminders through Podium and helping collect customer feedback and reviews to keep growing our business

Qualifications

Customer first mindset : Genuine interest in providing exceptional service and creating positive customer experiences, with a strong commitment to doing the right thing

Communication skills : Excellent verbal and written communication abilities with a friendly, professional demeanor

Organizational abilities : Strong attention to detail and ability to effectively prioritize multiple tasks in a busy environment

Problem-solving attitude : Proactive approach to identifying and resolving issues with empathy and efficiency

Technical aptitude : Comfortable with technology and ability to learn new systems quickly. Strong experience with Microsoft Office and digital file organization a plus.

Education : High school diploma or equivalent (Preferred)

Experience : At least 2 years of reception or customer service experience (Preferred)